Overview: Join a high-impact team driving immersive gaming experiences across a global digital platform. As a Senior Technical Program Manager (TPM), you will oversee end-to-end operational processes supporting game onboarding, content quality, and platform performance.
This role focuses on ensuring operational excellence at scale-optimising workflows, improving system reliability, and enhancing developer experience. You will also contribute to automation initiatives, including leveraging AI-driven solutions to improve efficiency and scalability across operations.
JD:
Operations Management & Process Optimisation
- Own and manage end-to-end review operations, including quality, policy, and app review processes
- Define and track SLAs, quality benchmarks, and throughput metrics across review pipelines
- Identify bottlenecks and drive continuous improvements to reduce processing cycle times
- Automation & Innovation
- Implement process automation initiatives to enhance operational efficiency
- Collaborate on AI-driven workflows to streamline repetitive operational tasks
Cross-functional Collaboration
- Partner with internal teams such as Product, Engineering, Trust & Safety, and Quality Engineering
- Align on review standards and support scalable operational solutions
- Incident Management & Reporting
- Lead incident response and root cause analysis for operational disruptions
- Develop dashboards and reporting frameworks to track performance and operational health
- Maintain playbooks, escalation processes, and decision-making frameworks
Programme Execution
- Support program planning, track milestones, and manage dependencies across technical initiatives
Requirements:
- Minimum 10 years of experience in operations coordination, program management, QA management, or developer support
- Proven ability to manage workflows, SLAs, and cross-functional coordination across multiple teams
- Strong written and verbal communication skills for stakeholder engagement and reporting
- Experience working with dashboards, tracking tools, and operational systems
- Strong organisational skills with the ability to manage competing priorities
Preferred Skills:
- Experience with gaming platforms, app store ecosystems, or content review processes
- Background in e-commerce, marketplace operations, or large-scale pipeline management
- Familiarity with AI tools or workflow automation technologies
- Experience working in platform-based or technology-driven organisations
- Exposure to data analysis, reporting tools, and ticketing systems
We regret to inform that only shortlisted candidates will be notified.
Job Reference: R25150511 Cammy Li Xin Hui
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
