Marriage Reset (MM Coaching Limited) helps men save their marriages through results-oriented online coaching, often succeeding where traditional counseling falls short. In under three years, we've achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day.
How We've focused on growth and the exceptional coaching for our clients and team members.
By creating a high-performance, positive environment we've helped thousands of clients with saving their marriage and achieving their full potential through direct support, coaching and consulting.
Hear From Our CEO:
Learn more about our mission and what drives us directly from our CEO, Marko Lamza:
https://www.loom.com/share/267f68d1f1164ebabe71aa137a1a93c8sid=109628ff-329d-4024-85f4-722ca11aa1a5
See a video of Justin, a world-class sales manager, discussing his experience working with Marko since joining 2 years ago:
https://www.loom.com/share/a67218417043435a825a87a2088b5198sid=776d3d2e-4a17-434d-ada1-457c31f750a5
Visit Our Website:
https://marriagereset.com/
What It's Like Working at MM Coaching Limited (Marriage Reset):
We're growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member to exceed their goals and make meaningful contributions to the company's success.
Working with us means you'll join a team of exceptionally talented individuals who are driven by results and innovation. We see our team members as partners, and we work together to raise standards and achieve excellence.
What We're Looking For:
To support our continued growth, we're looking for a
Senior Technical Operations Specialist. This role is for someone who thinks in systems, not tickets. You'll be responsible for mapping, stabilizing, and improving the workflows that connect Marketing, Sales, Service Delivery, and Operations. Your work ensures that the business runs smoothly, predictably, and at scale.
You'll work closely with the Operations Manager and senior leadership to turn messy, undocumented processes into clean, reliable systems. This is not a support role and not a junior automation position. It's a role for someone who raises the standard of execution by how they design, document, and improve systems.
If you enjoy eliminating friction, replacing manual work with scalable workflows, and building infrastructure that enables teams to move faster with fewer errors, this role will suit you well.
What You'll Do
- Architect and Stabilize Core Systems - You'll reverse-engineer undocumented workflows, identify failure points, and turn tribal knowledge into clear system maps, SOPs, and documentation that can actually be executed and improved
- Design and Maintain Automation Infrastructure - You'll build, refine, and maintain automations that replace manual work across departments, improve reliability, and reduce operational load. This includes redesigning fragile workflows and implementing safeguards like error detection and alerts
- Ensure End-to-End Funnel and CRM Integrity - You'll ensure that leads, clients, payments, and data flow correctly from acquisition through delivery. This includes maintaining clean CRM logic, reliable funnel connections, and accurate tracking across the customer journey
- Troubleshoot and Resolve Technical Issues - When systems break, you diagnose quickly and fix properly. You'll handle issues across automations, CRMs, funnels, tracking, websites, and payment flows, escalating to external vendors only when needed
- Improve Operational Efficiency Through Workflow Design - You'll design technical workflows that reduce errors, increase speed, and standardize execution across teams. Your work will make it easier for non-technical team members to operate confidently
Who You Are
- Systems-minded and execution-oriented - You naturally see how tools, workflows, and people connect - and you enjoy turning complexity into something reliable and repeatable
- Comfortable owning outcomes - You don't wait to be told what's broken. You investigate, propose solutions, and follow through until systems work as intended
- Calm under pressure - When something impacts revenue or delivery, you stay focused, prioritize correctly, and fix the root problem rather than applying band-aids
- Detail-driven without losing the big picture - You care about clean logic, documentation, and edge cases, while still understanding how your work supports growth and scale
- Clear communicator - You can explain technical concepts simply, document processes cleanly, and collaborate effectively with both technical and non-technical stakeholders
- High personal standards - You raise the bar through how you work - not by demanding authority, but by delivering reliable, thoughtful systems that others trust
Working Hours And Compensation
- Hours: Full-time (overlap with EST is required)
- Compensation: $7-$13/hour depending on experience
Ready to Build Something Extraordinary
If you're excited to step into a critical role as the Senior Technical Operations Specialist at a rapidly scaling company that changes lives - and you're ready to put your skills to work - we'd love to hear from you.
Join us and be a key player in our mission to save marriages and transform futures!
Requirements
Experience & Background
- 3+ years working in technical operations, systems, or automation-focused roles
- Proven experience owning and maintaining production systems (not just building one-off automations)
- Experience supporting revenue-impacting systems
- Experience working in fast-moving, imperfect environments with undocumented or legacy workflows
Technical Competence
- Hands-on experience designing, deploying, and maintaining multi-step automated workflows
- Experience replacing manual processes with reliable, scalable systems
- Ability to audit existing automations, identify failure points, and rebuild for stability
- Experience implementing error handling, alerts, and recovery logic
- Strong understanding of CRM architecture (pipelines, lifecycle stages, tagging, triggers)
- Experience ensuring data consistency across tools
- Working knowledge of analytics and tracking fundamentals (events, attribution, UTMs)
- Ability to identify and resolve tracking or attribution issues
Documentation & Process
- Ability to document systems clearly (SOPs, system maps, diagrams)
- Experience turning undocumented processes into maintainable, repeatable workflows
- Strong attention to detail and consistency in documentation
Working Style
- Able to work independently with minimal oversight
- Comfortable working remotely and asynchronously
- High degree of ownership of system stability and follow-through
Benefits
- Work from Anywhere: Enjoy the freedom of a fully remote position, giving you the flexibility to work from wherever you feel most productive
- Fast-Track Growth: Show us you're great, and you won't be waiting long to step up. High performers quickly earn growth opportunities
- Performance-based Incentives: Earn bonuses and salary increases based on yearly performance
