Senior Technical Lead, SRE

Greetings from Rakuten Symphony India.

Why should you choose us

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industrys pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japans newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business from sales to engineering, support functions to product development.

Lets build the future of mobile telecommunications together! About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e[1]commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Summary :

In SRE Team at Rakuten Symphony, you will play a pivotal role in ensuring the stability, scalability, and reliability of Rakuten Cloud production deployments. Your responsibilities will include supporting the Rakuten Cloud Native Kubernetes Platform & Rakuten Cloud Native Storage , and ensuring the overall high availability of these platforms

Key Responsibilities:

• Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system
• Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise.
• Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team
• Serve as member of platform team to closely work with application teams to ensure availability
• Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration and optimal performance of the overall system.
• Optimize Rakuten Cloud platform infrastructure for high availability and scalability.
• Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team.
• Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones.

Relevant Skills:

• Strong Linux System Admin Experience with excellent troubleshooting and problem-solving skills
• Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CNS)
• Good knowledge of cloud-related services like compute, storage, network, and automation
• Experience in Software Defined storage (SDS)
• Experience in virtualization technologies
• Experience in service mesh technologies such as Istio and Envoy
• Demonstrable scripting skills and automation (bash, python etc.)
• Interest in identifying new cloud technologies, tools & processes drives innovation and business value.
• Self-motivated, learning quickly, and delivering results with minimal supervision
• A Bachelor's Degree in Computer Science, Engineering or equivalent experience

Working Shifts :

• 6 AM to 2 PM
• 2PM to 10PM
• 10PM to 6AM

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success :

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.