Position Details:
Designation: Senior Engineering Executive / Senior Technical Executive
Location: Bengaluru
Educational Qualification: BTech or Diploma in Engineering
Experience Required: 5-6 years in facilities management
Shift Schedule: Rotational shifts, 6 days per week
Job Overview
The Senior Engineering Executive will manage global facility operations, handle critical incidents, and ensure seamless service delivery across multiple international locations. This role requires strong technical aptitude, excellent communication skills, and a customer-centric approach to facilities management.
Key Responsibilities
- Incident Management
- Handle incidents and work orders for critical systems globally within SLA requirements using incident management software
- Provide timely updates, follow-ups, and escalations to stakeholders
- Prepare detailed post-incident reports with root cause analysis for business-impacting events
- Communicate proactively on incidents nearing closure SLA
- Prepare and share monthly open incident status reports with stakeholders
- Facilities Helpdesk Operations
- Manage global facilities service requests through D365/CFS tools
- Receive, log, and document complete details of all service requests
- Assign requests with appropriate service level hierarchy and dispatch to relevant departments
- Coordinate with assignees, monitor response times, and track progress
- Maintain communication with requestors to ensure task closure and gather feedback
- Generate daily, weekly, and monthly reports on call status and recurring issues
- Support management with analysis and contribute to monthly client reports
- Collaborate with engineering and facilities departments on operational procedures
- Remote Monitoring System
- Remotely monitor email and voice alarms for critical systems
- Track Iconic alarms and faults for remote locations
- Escalate potential alarms/faults to stakeholders per SLA requirements
- Maintain shift-based records of all alarms and faults
- Compile and share monthly alarm/fault reports with stakeholders
- Work Permit Management
- Prepare and distribute weekday/weekend work reports within SLA timelines
- Document permit status communications
- Generate end-of-work reports for weekday/weekend activities per SLA
- Compile monthly weekday and weekend reports for stakeholders
- Reporting and Documentation
- Prepare shift-end duty logs for internal team distribution
- Create and share weekly histograms with internal teams and clients
- Generate daily Iconic alarm/fault reports for stakeholders
- Produce weekly incident reports for management review
- Develop monthly management reports for stakeholder distribution
- Prepare ad-hoc reports as requested
- Implement and maintain best practices
- Performance Management
- Work collaboratively with team members to meet all KRA performance targets
- Ensure consistent service delivery standards across all activities
Required Skills And Competencies
Technical Proficiency
- Strong knowledge of technology tools and facility management systems
- Experience with incident management software, D365, and CFS tools
- Familiarity with remote monitoring systems and Iconic platforms
- Understanding of electrical distribution systems and critical facilities infrastructure
Communication Excellence
- Fluent spoken and written English communication skills
- Ability to effectively communicate with colleagues, clients, and vendors across global locations
- Strong documentation and reporting capabilities
- Experience managing stakeholder communications and escalations
Organizational Skills
- Excellent time management and prioritization abilities
- Strong attention to detail in documentation and reporting
- Superior organizational skills to manage multiple daily activities
- Customer-centric focus with service excellence orientation
Collaboration and Teamwork
- Proven collaborative mindset and ability to work effectively in teams
- Flexibility in working across departments and time zones
- Demonstrated ability to coordinate with multiple stakeholders simultaneously
Additional Requirements
- Background in facilities management with exposure to global portfolios
- Experience in helpdesk services and incident response
- Ability to handle hotline calls and urgent service requests
- Knowledge of cleanliness protocols, furniture management, and lighting systems
What JLL Offers
At JLL, we empower you to realize your full potential in an entrepreneurial and inclusive work environment. We support your ambitions through our dedicated Total Rewards Program, competitive compensation, and comprehensive benefits package.
Apply today and become the best version of yourself! 
