Senior Technical Consultant, ServiceNow

As a Senior Technical Consultant, ServiceNow, you will own the endtoend solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, and Service Portal, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platformwide implementations and drive consistent, highquality results across engagements.

Roles And Responsibilities

• Solution and Stakeholder Leadership
• Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
• Conduct client and internal demos, clearly explaining technical approaches and outcomes
• Actively participate in Agile ceremonies (standups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team
• HandsOn Development and Delivery Governance
• Build and extend coreplatform features, integrations, and applicationspecific functionality while enforcing coding standards and comprehensive documentation
• Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
• Own defect resolution during UAT and hypercare, driving timely rootcause analysis, remediation, and continuous improvement
• Team Leadership and Mentoring
• Coach technical consultants and junior developers, providing actionable feedback and structured skills development
• Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
• Facilitate training sessions and knowledgesharing forums to elevate overall technical capability
• Innovation and CrossProduct Leadership
• Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
• Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities
• Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums
  
  

Qualifications

• We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.
• Coreplatform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades
• Product depth – Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
• Handson coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and dataimport pipelines
• Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers
• Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear storypoint estimates
• Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches teammates, and eagerly explores new ServiceNow capabilities and outofscope challenges
• ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated handson expertise is valued more highly than credentials
• Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem
• Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices, testing habits, and versioncontrol discipline
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.