Senior Technical Advisor

Hiresquad Resources is urgently seeking a Senior Technical Advisor to join our client's team. This role is ideal for experienced technical support professionals with a strong background in Windows Server environments, Active Directory, Outlook configuration, and networking. If you possess excellent English communication skills and are ready for an immediate start, we encourage you to apply!

Role & Responsibilities

• Provide advanced technical support for a US Voice Process, focusing on server-related issues.
• Operate on a callback model, where cases are created for customers, and engineers provide direct troubleshooting assistance.
• Assist customers with troubleshooting issues on Windows Server 2003, 2008, 2008 R2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, and ISA.
• Leverage deep problem-solving and logical thinking skills to resolve complex technical challenges.

Profile Requirements

• Experience: Minimum 1 year of documented Technical Experience, specifically with a focus on Windows Server environments for Premier support.
• Core Competencies/Skills/Knowledge:
• Strong Problem Solving and Troubleshooting Skills with a logical approach.
• Working knowledge of personal computer architecture and network architecture.
• A strong passion for Technology (curious, eager to learn, stays updated with latest technologies).
• Working knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional.
• Understanding of Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment.
• Knowledge of Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, and Storage.
• Certifications (Recommended): MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems.
• Communication:Excellent English Communication is mandatory.

To Apply: Interested candidates can call Rose at 9873538143 (or WhatsApp at 8595800635) or email your resume to [Confidential Information].

Note: We are specifically looking for immediate joiners.