The Job
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly / business-friendly content that meets the needs of the target audiences, turning insights language that sets our users up for success
- Evaluate current content and develop innovative approaches for improvement
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Develop and maintain detailed databases of appropriate reference materials, including research, design specifications, API specification
Qualifications Skills required
This role requires a talented self-directed individual with a strong work ethic and the following skills:
Must have
- Bachelor s degree in relevant technical field.
- 3-5 years industry experience as an effective technical writer.
- Proven ability to quickly learn and understand complex topics.
