Senior Team Lead - IT Infrastructure & Networking

OVERALL PURPOSE OF THE JOB:

The position is responsible for all IT related activities of India Operations which includes IT Infrastructure, Dynamics 365

Business Central, Budgeting, Security and Systems Management in the Krishnapatnam terminal and Chennai Office.

The incumbent should work closely with the Group Head of IT in Singapore and is responsible for managing the ongoing

operations of the Indian IT infrastructure and related activities across the Krishnapatnam Terminal and Chennai Office.

KEY TASKS AND RESPONSIBILITIES:

Primary Responsibilities

• BAU – IT infrastructure maintenance.

• Server and network equipment's security update/patches, end user support (PCs, laptops, printers), manage

software licenses and support maintenance contract renewal. IT budget planning and forecasting.

• IT project and vendor management.

• Understand network and system requirement. Work closely with management and end users for IT

requirements gathering, and able to propose the correct and effective solutions.

• Able to manage IT vendors well, drive IT projects and able to make firm decisions and recommendations

according to requirements.

• Take responsibility for IT related projects and issues.

• Attention to details and keep close monitoring to IT project schedule.

•Technical skills:

• Understand how network connectivity works – WAN, LAN, firewall, switches, wireless network, VPN, site-to

site VPN, Client VPN etc.

• Networking equipment and security – Cisco Meraki (MX firewall, MS switches, MR access points), Cisco FTD

firewall, Cisco Secure Endpoint, Cisco Secure Access.

• Inter-building/site connectivity – fiber link connectivity between office and terminal buildings, including media

converters, SFPs, and patch panel troubleshooting.

• Server hardware and Operating Systems – HPE server hardware setup (DL360, ML360 or equivalent models),

iLO, storage (RAID) configuration. Server sizing according to server functions (DC, File Server, Print Server,

etc.), Operating Systems installation and configuration.

• Server room facilities – server rack planning and cabling, and UPS sizing, monitoring and maintenance.

• Microsoft technology, configuration and management. Familiar with Microsoft technology is a must, e.g.:

Microsoft Windows Server operating systems, Microsoft Office 365, SharePoint, Microsoft Azure, Microsoft

DPM server, Microsoft Dynamics 365 BC, Microsoft Teams, Active Directory, DHCP, DNS, Domain

Controller, File and Print Server, DFS-Namespace and DFS-Replication, GPO.

• Virtualization technology – Familiar with Microsoft Hyper-V. Understand the concept of Virtual Machines,

CSV, snapshots, VM backup and restore.

• Facilities and security systems – exposure to CCTV (perimeter security) and door access control systems is an

advantage.

Strong work experience in the following domain is a prime requirement:

• Microsoft technologies and solutions are a must.

• Experience in any ERP project, preferably Microsoft Dynamics 365 Business Central.

• Networking knowledge, Cisco ASA/Catalyst and Meraki MX/MS/MR experience would be an advantage.

• Hands-on experience with Cisco Secure Endpoint, Cisco Secure Access, and AnyConnect VPN would be an

advantage.

• Experience managing WAN links and vendor/ISP support cases.

REQUIREMENTS OF THE JOB:

Qualifications, Experiences, Knowledge and Skills

• BE Computer Science or Electr Comm / Master of Computer Applications (MCA)

• 3 - 5 Years of relevant experience

Key Attributes

• Extremely conversant in spoken and written English.

• Diligent and have great attention to details.

• Documentation skill. Able to properly document IT related projects, update network diagrams, inventory for all servers, network appliances and end users devices.