What you'll be doing
Key Responsibilities:
- Supervises the Data Center Technicians and the Facilities Technicians.
- Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
- Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
- Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
- Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
- Analyzes data center equipment to obtain maximum effectiveness and efficiency, safety, cost, equipment longevity, and reliability.
- Conducts in-depth training with the Data Centre Technicians on equipment, PM's, QA and CFOps procedures/processes and manages and maintains all training documentation; provides documentation to HR.
- Ensures data center operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
- Works with customers to provide successful installs that exceed expectations – delight the customer.
- Supervises the safety and well-being of all CFOps team.
- Responsible for shift assignments, timekeeping review and approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
- Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
- Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
- Performs other duties as assigned.
Knowledge and Attributes:
- Solid background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
- Solid knowledge of low voltage systems, including fire, security and PLCs.
- Solid knowledge of NFPA Electrical, Fire and Life Safety and building codes.
- Solid knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
- Solid knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
- Solid experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
- Developing supervisor skills.
- Excellent communication skills, both written and oral
- Solid hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
- o 12kV switchgear
- o 480/277 and 208/120 volt electrical generation and distribution systems
- o Diesel powered AC generator plants up to 2MW
- o Static UPS systems
- o Multi-string flooded cell batteries and monitoring systems
- o Static switches
- o PLC and relay logic controls
- o Power monitoring systems
- o Data centre power distribution and management systems
- o VFD Drives
- o Large Centrifugal Chillers
- o Cooling Towers
- o Water Treatment Systems
- o HVAC equipment
- o Computer Room AC Units (CRACs)
- o Kyoto Cooling Units (where applicable)
- o Operating Building Management and Industrial PLC Control Systems
- o Emergency Standby Diesel Generator Systems
- o Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
- o Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
- o Chilled/Condenser Water Pump
- o Well/Vault or Sump Pumps
- o Domestic Water systems, including BackFlow Prevention devices
- Solid proficiency in MS Office Suite (Word, Excel, PowerPoint, Project)
- Ability to train the electrical and mechanical teams on the systems and the procedures.
- Ability to conduct power and fire system capacity, safety and code compliance assessments.
- Ability to logically analyze and solve problems.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Engineering or similar field required
Required Experience:
- Solid experience in data center and/or critical facilities.
- Moderate level experience managing and motivating critical facilities operations and maintenance teams.
