Senior TAC Engineer

Job description

• The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily..
• Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively..
• Closely engage with Engineering teams to resolve customer reported escalations or product challenges..
• Own New Product/Feature readiness to ensure the team is ready when the product comes to market..
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities..
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement..

Mandatory Skills:.

• Ability to work independently and in a team setup to deliver outcomes with minimal supervision..
• Self-learner with appetite for continuous development..
• Logical troubleshooting skills in a complex and dynamic work environment..
• Excellent verbal/written communication skills..
• In-depth knowledge of the following:.
• TCP/IP protocol, OSI Layers, IPv4 and IPv6.
• Application of Firewalls, Access and Perimeter control, Vulnerability Management , Network Intrusion Detection and prevention, Malware analysis detection tools, Threat intelligence management, UTM Solutions.
• VPNs: IPSec(Authentication and Encryption, DES, 3DES, MD5, SHA, PKI) , GRE, SSL.
• Various Denial of Service attacks, Reconnaissance attempts(ports scans, network scans) SYN flood , Replay attacks.
• IP routing protocols (BGP, OSPF, ISIS).
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP).
• High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control.
• Traffic analysis using Wireshark/ethreal or similar tools..
• Linux / Unix and Virtualization.
• Preferred skills:.
• MPLS, VPLS, L2 and L3 VPN.
• Multicast technologies NG-MVPN, PIM.
• Perl/Python//Unix/Expect scripting and Network Automation toolsBasics of Mobility Technology (4G,LTE).
• Cloud Basics Cloud Concepts.
• Cloud Virtualization.
• Cloud Security (AWS/Azure).
• Preferred Work Experience.
• 8+ yearsexperience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider)..
• Experience in directly interacting with customers (globally) highly desired.
• Platform Knowledge: Juniper (SRX series), traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc.
• Preferred Certifications JNCIP-SEC, JNCIE-SEC, CCIE-SEC or other equivalent certifications..
• Juniper is an Equal Opportunity workplace and Affirmative Action employer.
• We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic.
• All employment decisions.