Senior Systems Admin

As a 1st Level IT Specialist for Hotel Support your primary responsibility will be to provide technical support to hotel staff and stakeholders in Language ensuring smooth IT operations within the hotel environment You will be the first point of contact for IT-related issues and will provide prompt and effective resolution or escalate to higher-level support teams when necessary This role requires strong problem-solving skills excellent customer service and the ability to work in a fast-paced hospitality environment Helpdesk Support: Provide technical support for hotel management software applications like Opera and FOLS Monitor application performance and ensure system stability Collaborate with development teams to troubleshoot and resolve technical problems Document issues resolutions and create technical guides for users Train users on new features and updates of the software Identify recurring issues and suggest improvements to enhance user experience Implement software updates and patches as needed Ensure compliance with company policies and security standards Network Support: Assist with basic network troubleshooting including Wi-Fi connectivity network access and network printer issues Escalate issues to the next level resolver groups Documentation and Knowledge Base: Maintain accurate records of support requests resolutions and frequently asked questions Contribute to the development and maintenance of a knowledge base for future reference Customer Service: Deliver exceptional customer service to the requesters ensuring a positive and professional experience Actively listen to user concerns empathize with their situations and provide clear instructions and explanations Collaboration and Escalation: Collaborate with other IT team members to resolve complex issues or escalate to higher-level support teams as needed Provide detailed and accurate information when escalating issues ensuring effective handover Continuous Learning and Improvement: Stay updated with emerging technologies industry trends and best practices related to hotel IT support