Senior System Support (CCNA , MCSA or N+)

Position Summary

The role is to deliver support to end-users in the organisation for various types of applications hosted on supported platforms, to fulfil business objectives efficiently and effectively.

Experience: 5-7 years of experience in IT Infrastructure.

Educational Qualification: B. E, B. Tech, MCA, MSc-IT or equivalent degree.

* CCNA , MCSA or N+ certifications will a plus.

● Demonstrated effective verbal, written, and organizational skills.

● Strong troubleshooting and analytical skills.

Location: Saltlake , Kolkata

Work Mode: Work From Office

Shift: Rotational Shifts

Major Tasks, Responsibilities, and Key Accountabilities:

● Need a high level of technical knowledge about Windows server including Active Directory, DHCP, DNS, WSUS, and WDS.

● Maintain overall ownership of employee's technical issues & service ensuring that they receive resolution within a reasonable time frame.

● Interact with employees via chat to assist in troubleshooting, identify root cause, and provide technical support when needed.

● Assist in Problem Management by identifying recurring issues and recommending permanent solutions.

● Continuously seek process improvements within IT Operations Support

● Proactively host training sessions and develop guides to support end-user education

● Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and sharing.

● Assist Network and Systems Engineering /Solution teams with hands on support of network and server equipment

● Perform routine/scheduled audits of the computers.

● Patch Management and Vendor Management.

● Maintain IT inventory and asset configuration documentation.

● Ability to work independently and in a team environment.

● Workaround if incident cannot be resolved.

● Discusses issues with users and translates issues to determine appropriate technical solutions

● Demonstrates consistency and reliability.

● Excellent interpersonal and communications skills.

● Excellent time management, decision making and organizational skills.

Should have experience in –

● Gsuite, Fortinet fi rewall, Bitdefender, Bit locker, Ivanti endpoint management, Group Policy.

Preferred Qualifications & Experience.

About Company:

iMerit is a global enterprise in data enrichment and annotation, combines the technologies, processes and people that, together, deliver the enterprise level solutions to its esteemed clients consistently. Being a Great Place to Work certified organization, today more than 5,500 iMeriters in the United States, Europe, Bhutan and India work with many of the most innovative companies in the Artificial Intelligence and Machine Learning ecosystems, to unlock the value hidden deep within large volumes of unstructured datasets.

Our customers are able to focus on the algorithms that drive their company forward, while our teams of trained specialists handle the data work. With an output accuracy above 98%, iMerit is recognized as the leader in delivering quality, cost-effective projects on time and on budget. The company has attracted $20 million in Series B funding led by British International Investment Group, the UK's leading publicly-owned investor combined with other key investors that are Omidyar Network, Michael & Susan Dell Foundation and Khosla Impact.

iMerit offers job seekers a fast-paced, exciting, full-time business opportunity that one can easily become passionate about. We work hard, laugh a lot, and care deeply about our co-workers, communities, and the future of humankind. Our passion shows in our culture – with employee retention rates over 90%. We have won countless awards for inclusion, diversity and skill-building and are proud of every one of them.

In 2022, iMerit was awarded the prestigious Great Place to Work certification for the second year in a row. The certification is recognized by employees and employers around the globe as the Gold Standard for workplace excellence. This recognition reiterates the company's commitment to create an inclusive work culture where employees can grow as technology professionals and achieve their goals. In iMerit gender equality is not business metaphor but being put in practice in its true sense. Our Women in Tech, making up over 50% of the company, are thriving and contributing to the development of cutting-edge AI technologies in different industries.

If you are an aspiring learner, looking to make a career in a fast growing technology company, join iMerit's rapidly-expanding team and become part of an award-winning organization that is shaping the future of data enrichment, annotation and labeling in Artificial Intelligence, Machine Learning.

For more information, visit: www.imerit.net