AboutthisRole
WellsFargoisseekingaSeniorSystemOperationsEngineer with extensive experience in managing, supporting, and optimizing mission-critical production applications in a 24x7 enterprise environment. The idealcandidatewillpossessstrongexpertiseinapplicationsupport,incidentandproblemmanagement,workloadautomation,databasetroubleshooting,Linuxadministration,operationalmonitoring,reportingplatforms,andservicereliabilityengineeringpractices.
This role is responsible for ensuring the availability, stability, performance, and operational health of business-critical applications and platforms. Thesuccessfulcandidatewillpartnerwithapplicationdevelopment,infrastructure,database,cybersecurity,andbusinessteamstoproactivelyidentifyrisks,resolveproductionissues,driveoperationalimprovements,andimproveoverallservicereliability.
Theprimaryfocusofthispositionisoperations,supportability,reliability,observability,andproductionexcellence,ratherthansoftwarefeaturedevelopment.
InThisRole,YouWill
- Leadcomplexproductionsupportandoperationalinitiativesacrossmultiplebusiness-criticalapplications.
- Serveasatechnicalescalationpointduringmajorincidentsandservicedisruptions.
- Monitorapplicationperformance,systemavailability,batchprocessing,interfaces,anddataflowstoensureoperationalstability.
- Driveincidentresolution,rootcauseanalysis,problemmanagement,andservicerestorationactivities.
- Supportapplicationdeployments,changeimplementations,maintenanceactivities,andpost-productionvalidationefforts.
- Collaboratewithdevelopment,infrastructure,database,andbusinessstakeholderstoimprovesystemreliabilityandoperationaleffectiveness.
- Implementautomationsolutionstoreducemanualoperationaleffortandimproveproductivity.
- Contributetoobservability,monitoring,eventmanagement,andproactiveissuedetectionstrategies.
- Maintainoperationaldocumentation,supportprocedures,runbooks,andknowledgerepositories.
- Supportenterprisemodernization,cloudadoption,migration,andoperationaltransformationinitiatives.
- Leadcontinuousimprovementeffortsfocusedonenhancingservicequality,operationalefficiency,andcustomerexperience.
- Mentorjuniorengineersandprovidetechnicalguidanceduringoperationalandsupportactivities.
RequiredQualifications
- 4+yearsofexperienceinSystemsOperationsEngineering,ApplicationSupportEngineering,ProductionSupport,SiteReliabilityEngineering,orequivalentexperiencedemonstratedthroughworkexperience,militaryexperience,training,oreducation.
DesiredQualifications
ProductionSupport&Operations
- Experiencesupportinglarge-scale,business-criticalapplicationsina24x7productionenvironment.
- StrongexperienceprovidingL2/L3applicationproductionsupport.
- Expertiseinincidentmanagement,problemmanagement,andchangemanagementprocesses.
- Experienceconductingrootcauseanalysis(RCA)andimplementingpermanentcorrectiveactions.
- ExperiencesupportingenterprisebatchschedulingandworkloadautomationplatformssuchasAutoSys.
- StrongunderstandingofoperationalservicemanagementandITILpractices.
TechnicalOperations
- Linux/Unixadministrationandtroubleshooting.
- OracleSQLandPL/SQLforapplicationdiagnostics,investigation,andproductionsupport.
- ExperiencesupportingInformaticaIntelligentCloudServices(IICS),ETLprocesses,anddataintegrationplatforms.
- ExperiencesupportingOBIEEreportingenvironments,dashboards,andanalyticsplatforms.
- JavaandCoreJavatroubleshootingexperienceforproductionissueresolution.
- Knowledgeofapplicationdebugging,loganalysis,andperformancetroubleshooting.
- Experiencesupportingproductionreleases,deployments,andenvironmentvalidationactivities.
Observability&ReliabilityEngineering
Automation&CloudOperations
- Shellscripting,Python,orotherautomationtechnologies.
- Experienceimplementingoperationalautomationandself-healingcapabilities.
- ExposuretocloudoperationswithinAzure,AWS,orGCPenvironments.
- KnowledgeofCI/CD,DevOpspractices,andoperationalreadinessprocesses.
- ExposuretoAI-drivenoperations(AIOps),predictivemonitoring,andintelligenteventcorrelation.
ProfessionalSkills
- Stronganalyticalandtroubleshootingabilities.
- Provenabilitytodiagnoseandresolvecomplexproductionissuesunderpressure.
- Excellentverbalandwrittencommunicationskills.
- Strongstakeholdermanagementandcustomerengagementcapabilities.
- Abilitytoeffectivelyprioritizemultipleincidentsandoperationalactivities.
- Demonstratedownership,accountability,andoperationalexcellencemindset.
- Strongcollaborationskillsacrossdevelopment,infrastructure,database,andbusinessteams.
PreferredCertifications
- ITILFoundationCertification
- CloudCertifications(AWS,Azure,orGCP)
- SREorOperations-relatedcertifications
JobExpectations
Application&PlatformOperations
- ApplicationProductionSupport
- ServiceReliabilityManagement
- OperationalReadiness
- ServiceRestoration&Recovery
- ProductionDeploymentSupport
- Change&ReleaseManagement
ServiceManagement
- IncidentManagement
- ProblemManagement
- RootCauseAnalysis(RCA)
- SLAManagement
- ITIL-basedServiceOperations
- ContinuousServiceImprovement
TechnicalSkills
- OracleSQL&PL/SQL
- Linux/UnixAdministration
- AutoSysWorkloadAutomation
- InformaticaIICS
- OBIEEReportingSupport
- ApplicationMonitoring&AlertingTools
- JavaTroubleshooting
- LogAnalysis&Diagnostics
- JIRA
- ALM
- ServiceNow
- Agile/Scrum
- SDLCSupportProcesses
- DevOps&Automation
Posting End Date:
1 Sep 2026
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit.
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Wells Fargo maintains a drug free workplace. Please see our to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
