Senior System Engineer

Knowledge, Skills, and Abilities:

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Confident and comfortable with client facing activity.

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Strong oral and written communication skills

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Communicate effectively with internal team members, customers, clients, and stakeholders.

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Maintains the ability to stay organized and be detail oriented.

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Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.

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Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.

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Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.

Experience

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Bachelor's Degree, or equivalent level of experience, in an engineering, business, or IT-related field preferred

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2+ years work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.

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3 years in a helpdesk role, triaging reported issues and incidents by customers.

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Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.

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Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.

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Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.

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Experience with a ticketing system, such as ConnectWise Manage

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Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred

Certificates, Licenses, Registrations:

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CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus