Senior system engineer

Key Responsibilities:

• Design develop and support analytics solutions using Adobe Customer Journey Analytics CJA
• Configure and manage data views connections and reporting environments within CJA
• Implement customer journey tracking across web mobile and offline channels
• Develop and maintain Experience Data Model XDM schemas and datasets in Adobe Experience Platform
• Create calculated metrics dimensions filters and advanced reports
• Build dashboards scorecards and visualizations to support business stakeholders
• Integrate multiple customer data sources into Adobe Experience Platform
• Analyze customer journeys and provide actionable insights to improve customer engagement and business outcomes
• Collaborate with marketing product business and data engineering teams to define analytics requirements
• Ensure data quality governance and compliance within the analytics ecosystem
• Troubleshoot data discrepancies reporting issues and ingestion failures

Technical Requirements:

• Primary skills Domain Utilities Customer Service Retail

Additional Responsibilities:

• A d v a n c e d c o n c e p t u a l u n d e r s t a n d i n g o f a t l e a s t o n e P r o g r a m m i n g L a n g u a g e
• A d v a n c e d c o n c e p t u a l u n d e r s t a n d i n g o f o n e d a t a b a s e a n d o n e O p e r a t i n g S y s t e m
• U n d e r s t a n d i n g o f S o f t w a r e E n g i n e e r i n g w i t h p r a c t i c e i n a t l e a s t o n e p r o j e c t
• A b i l i t y t o c o n t r i b u t e i n m e d i u m t o c o m p l e x t a s k s i n d e p e n d e n t l y
• E x p o s u r e t o D e s i g n P r i n c i p l e s a n d a b i l i t y t o u n d e r s t a n d D e s i g n S p e c i f i c a t i o n s i n d e p e n d e n t l y
• A b i l i t y t o r u n T e s t C a s e s a n d s c e n a r i o s a s p e r t h e p l a n
• A b i l i t y t o a c c e p t a n d r e s p o n d t o p r o d u c t i o n i s s u e s a n d c o o r d i n a t e w i t h s t a k e h o l d e r s
• G o o d u n d e r s t a n d i n g o f S D L C
• A n a l y t i c a l a b i l i t i e s
• L o g i c a l t h i n k i n g
• A w a r e n e s s o f l a t e s t t e c h n o l o g i e s a n d t r e n d s

Preferred Skills:

Domain->Utilities->Utilities Customer Service->Customer Analytics