Senior System Engineer

Job Title: L2 Support Engineer (Field Support)

Location: Mumbai

Work Mode: Onsite / Field Support

Job Summary:

The L2 Support Engineer will be responsible for field support, implementation, and troubleshooting of IT infrastructure environments, including virtualization platforms, server hardware, operating systems, and network devices.

Key Responsibilities:

- Install, configure, and troubleshoot VMware ESXi hosts and clusters.

- Manage VMware vCenter and Microsoft Hyper-V environments.

- Configure VMware HA, DRS, vMotion, and related clustering technologies.

- Install and troubleshoot Cisco switches, VLANs, and basic networking.

- Administer Windows Server environments including Active Directory, DNS, DHCP, and Group Policies.

- Install, configure, and manage Linux systems.

- Perform server hardware installation and RAID configuration.

- Provide support for Windows 10/11 client systems.

- Work with backup solutions for backup and restore operations (if required).

- Document configurations and provide field support reports to clients.

Must-Have Skills:

- Hands-on experience with VMware and Hyper-V.

- Knowledge of vCenter and virtualization cluster configurations.

- Experience with Cisco switch configuration.

- Strong understanding of Active Directory, DNS, DHCP, and Group Policy Management.

- Linux administration experience.

- Server hardware installation and RAID setup.

- Client OS troubleshooting (Windows 10/11).

Good to Have:

- Experience with backup software like Veeam, Commvault, Veritas, Acronis, etc.

- Basic scripting using PowerShell or Bash.

Candidate Profile:

- Around 10 years of relevant field or L2 support experience.

- Strong troubleshooting and communication skills.

- Willingness to travel to client locations within Mumbai.