Job Summary
We are seeking a highly skilled Senior System Analyst to join the NDSS IT India team in Gurgaon. The ideal candidate will have a strong background in IT infrastructure, system administration, and enterprise support. This role requires hands-on expertise in troubleshooting, patching, vulnerability remediation, and scripting. The candidate should be proactive, technically sound, and capable of providing excellent support to end users while ensuring a secure, stable, and compliant IT environment.
Primary Roles & Responsibilities
User & Infrastructure Support
- Provide prompt support to users via ticketing systems, email, chat, and phone.
- Troubleshoot issues related to hardware, software, networks, VPN, and applications.
- Document all support activities accurately within the ticketing system.
- Assist users with workstation setup, peripheral configuration, and standard applications.
System Administration & Infra Management
- Install, configure, and maintain Windows OS, standard applications, and productivity tools.
- Administer Windows-based servers including performance monitoring, OS patching, services, and backup validation.
- Handle file server management including permissions, NTFS access rules, quota monitoring, and shared folder structuring.
- Manage endpoint administration tools (SCCM, client automation, ITSM tools) for deployments, patching, and compliance.
Active Directory & Identity Management
- Administer and maintain Active Directory including users, groups, OU structure, GPOs, and security configurations.
- Troubleshoot authentication issues, access problems, and domain-related errors.
- Implement AD security best practices and ensure adherence to compliance policies.
- Write/maintain PowerShell scripts to automate user provisioning, reporting, and routine administrative tasks.
Network & Connectivity
- Diagnose and resolve LAN/WAN, Wi-Fi, VPN, and general network connectivity issues.
- Coordinate with network teams for switch, firewall, ISP, or routing-related incidents.
- Ensure proper network documentation and basic monitoring where required.
Vulnerability Management & Security
- Use Qualys or similar vulnerability management platforms to scan, identify, and prioritize vulnerabilities across endpoints and servers.
- Work closely with IT security and infra teams to plan and execute vulnerability remediation, patch deployment, and configuration hardening.
- Monitor patch compliance for workstations and servers and ensure timely closure of critical vulnerabilities.
- Conduct regular security audits on AD, file shares, endpoints, and configurations to maintain security posture.
Audits, Compliance & Reporting
- Perform periodic file server permission audits, AD security audits, and endpoint compliance checks.
- Maintain documentation for system configurations, incidents, processes, and changes.
- Support IT audits by preparing logs, reports, and evidence of compliance.
Asset, Backup & DR Support
- Work with asset management tools (e.g., Lansweeper) to track hardware and software across locations.
- Support backup operations: monitoring, job verification, and restoration testing.
- Assist in disaster recovery exercises and business continuity planning.
Required Skills & Attributes
- 6-7 years of overall experience, with at least 5 years in direct infrastructure and end-user support.
- Strong technical knowledge of Windows OS, Windows Server, AD, Group Policies, DNS, DHCP.
- Good understanding of networking (LAN/WAN, switches, firewalls, VPN concepts).
- Experience with Qualys or other vulnerability scanning tools, including patch planning and remediation.
- Hands-on experience with SCCM/client automation tools for deployments and updates.
- Strong PowerShell scripting skills for automation and reporting.
- Experience with remote support tools like Bomgar or similar.
- Working knowledge of cloud technologies (Microsoft 365, Azure preferred).
- Understanding of backup solutions, DR processes, and general IT security controls.
- Excellent communication skills and ability to create technical documentation.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Relevant certifications (Microsoft, Azure, security, or infra-related) are advantageous.
