Senior Support Engineer

Wpp Groups

Chennai

5-7 Years

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Posted 12 hours ago
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Job Description

Lead and mentor junior support engineers
Troubleshoot first- and second-level technical issues raised by local markets and regional users
Prioritise issues and provide immediate workarounds to critical ones as far as possible
Attempt to analyse the root cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to the product team
Verify, manage, track, and regularly communicate the status of issues reported between the user base in the region and the product team
Perform data profiling, verification and analysis
Monitor server activities, resource utilisation and general health of the systems, as required
Collaborate with the DevOps team to implement new releases and changes in all environments
Communicate new releases and changes to local markets according to the Change Schedule
Participate and support user acceptance testing, as required
Maintain application usage dashboard
Build end-user training materials and operational guides
Conduct training sessions

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Indian

About Company

Wpp Groups

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500

Job ID: 111414739

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