Senior Support Engineer

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey

• A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services
• Providing technical support to customers via phone, email, or chat
• Identifying and diagnosing problems related to software products or services
• Troubleshooting technical issues and providing solutions to customers
• Documenting support issues and solutions to create a knowledge base for future reference
• Identifying trends in support issues and working with product teams to address them
• Escalating complex support issues to senior support teams or product development teams as needed