Senior Support Engineer
Senior Support Engineer
RBL FinServeThis job is no longer accepting applications
Job Description
RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey
- A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services
- Providing technical support to customers via phone, email, or chat
- Identifying and diagnosing problems related to software products or services
- Troubleshooting technical issues and providing solutions to customers
- Documenting support issues and solutions to create a knowledge base for future reference
- Identifying trends in support issues and working with product teams to address them
- Escalating complex support issues to senior support teams or product development teams as needed
More Info
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Key Skills
Knowledge base creation
Issue escalation
Software diagnostics
About Company
Skills:
Loan Origination Systems (LOS), Loan Management Systems (LMS), Apis, Java, Php, Python, connectors, Webhooks, Core banking systems, Troubleshooting, Aadhaar-based verification, eSign, DigiLocker, Marketing automation platforms, eKYC