Senior Support Engineer

Mandatory Skills:

• Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
• Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).
• Experience with XML, flat files and spreadsheets.
• Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
• Team player with good written and verbal communication skills.
• Analytical and problem-solving skills.
• Good Troubleshooting skills.
• Good experience with deep log analysis or root cause analysis.
• Good Understanding with Business process.

Desired Skills:

• Exposure to basic API concepts
• Exposure to basic database concepts and SQL queries.

Preferred Skills:

• Experience in B2B/EDI Support role
• Experience in Cleo Products

Key Responsibilities:

• Manage the CIC environment within Cleo B2B Cloud systems.
• Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
• Investigate data related EDI issues and inform the customers with the root cause.
• Bug-fixes for the EDI translation issues identified in production.
• Trading partner on-boarding and creation of SFTP/AS2 setups.
• Work effectively with other internal departments to ensure the highest level of support for customers.
• Timely escalation of critical issues.
• Exhibit a sense of ownership of customer systems and work on issues until completely resolved.