The Team
OpenBetis a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like theFIFA World CupandSuper Bowlto pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.
For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.
The Goal
OpenBet is looking for a Senior Application Support Engineer to fill in an exciting role focusing on sup porting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As a Senior Application Support Engineer with us, you'll have exposure to these systems and more, as you take our products and your career to the next level.
What you will be doing:
- Owning and investigating a wide variety of production issues at both an application and database level;
- Producing robust, well-written solutions for production issues;
- Effectively communicating investigation status to the customer;
- Review and deployment of fixes to production environments;
- Liaising with the development and problem management teams as appropriate to resolve issues;
- Provide support and mentorship to less experience members of the team and ensure quick resolution to escalated issues;
- Responsible for enhancing and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;
- Participate in a rota schedule which includes working on weekends and bank holidays.
The Player
- A bachelor's degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;
- 5 - 8 years of experience in an application support role, with proven record of technical investigation and creating solutions to problems.
- 3 -4 years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;
- Strong fundamental programming skills (data structures, algorithms);
- Strong analytical and problem-solving skills;
- Excellent communication skills, both written and spoken;
- An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.
The ideal candidate would also have the following skills/experiences:
- Advance knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and commands;
- Advance knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);
- Advance knowledge of LAMP (Linux, Apache, MySQL, PHP) website design;
- Advance knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP);
- Experience using version control systems (GIT, Subversion, CVS, etc.);
- Advance knowledge of scripting languages such as Perl, Python, JavaScript;
- Familiarity with Jira ticketing system.
What's the Score
What we can offer YOU:
- We have a collaborativehybridoffice environment with our team members in our[ADD LOCATION]office at least2 days per week.
- Attractive benefits, an open and supportive environment as well as a modern and exciting workplace
- The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow
- Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
- And if that's not enough;enjoyflexibleworkingwhilst we provide you with theguidanceanddevelopmentskillsyou need to progress andenhance your career
At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebratedit's celebrated.
