Senior Support Engineer

• We are looking for experienced Level 3 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment
• The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools
• Key Responsibilities: Level 2 Responsibilities: Provide advanced technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange
• Support EHR/EMR applications (eg, Epic, Cerner, Meditech) and healthcare software
• Assist with VPN, Citrix, and remote desktop troubleshooting
• Manage user accounts, password resets, and access requests in AD and hospital systems
• Install, configure, and maintain hospital workstations and peripherals
• Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc)
• Escalate complex issues to Level 3 engineers as needed
• Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues
• Manage and maintain Active Directory, Group Policies, and Domain Services
• Administer and troubleshoot VMware, Hyper-V, and Windows Server environments
• Support and maintain healthcare IT applications, integrations, and middleware
• Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi)
• Perform server maintenance, patching, and security updates
• Work with electronic health records (EHR/EMR) teams to resolve application issues
• Develop automation scripts using PowerShell or equivalent tools
• Participate in incident response, disaster recovery, and cybersecurity initiatives
• Required Skills & Experience:Level 3 Requirements: 5-8+ years of experience in healthcare IT, service desk, or system administration
• Expertise in Windows Server (2016/2019/2022), VMware, and Hyper-V administration
• Strong knowledge of networking (firewalls, VLANs, DNS, DHCP, VPNs, Wi-Fi)
• Experience managing EHR/EMR systems, healthcare middleware, and databases
• Familiarity with ITIL frameworks, change management, and cybersecurity policies
• Ability to automate tasks using PowerShell, Ansible, or Python

Role: System Administrator / Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate