Senior Support Engineer

Job Description - Software / Platform Developer

Experience

3-7 years of relevant experience in Software Development, Platform Development, Systems Engineering, or Automation Engineering.

Role Summary

We are looking for a hands-on Software / Platform Developer with strong experience in RHEL/Linux, Shell scripting, Python scripting, Platform Security, Security Compliance, Jenkins, Azure, Docker, and Kubernetes.

The candidate will develop platform-level software and automation, support secure and compliant RHEL environments, integrate solutions with CI/CD pipelines, and troubleshoot complex platform and deployment issues.

Key Responsibilities

• Develop and maintain platform software, utilities, and automation for RHEL/Linux environments.

• Develop Shell, Python scripts for configuration, deployment, validation, monitoring, and troubleshooting.

• Develop automation for platform security and security compliance validation.

• Validate RHEL security configurations, hardening, access controls, vulnerabilities, and compliance requirements.

• Integrate development and automation solutions with Jenkins CI/CD pipelines.

• Work with Azure, Docker, and Kubernetes for development, deployment, and troubleshooting.

• Develop reusable, maintainable, and secure automation components.

• Troubleshoot RHEL, security, CI/CD, container, and deployment issues.

• Collaborate with Development, QA, DevOps, Security, Architecture, and Product teams.

• Participate in code reviews and follow development, security, and coding best practices.

• Use Cursor, Claude, Gemini, and other AI-assisted development tools for coding, debugging, refactoring, documentation, and productivity.

• Continuously improve platform reliability, automation, security, compliance, and operational efficiency.

Required Skills

RHEL / Platform

• Strong hands-on experience with RHEL/Linux.

• Good understanding of Linux configuration, processes, services, networking, permissions, logs, and troubleshooting.

• Strong Shell, Python scripting skills.

Platform Security & Compliance

• Good understanding of RHEL/Linux platform security and security hardening.

• Experience with secure configuration and security control validation.

• Understanding of authentication, authorization, permissions, certificates, and system security.

• Understanding of security compliance requirements and compliance validation.

• Experience automating security/compliance checks is preferred.

• Basic understanding of vulnerabilities, security findings, and remediation.

CI/CD

• Hands-on experience with Jenkins and CI/CD pipelines.

• Experience automating build, deployment, validation, and execution workflows.

• Working knowledge of Git.

Cloud & Containers

• Working knowledge of Azure.

• Hands-on/working experience with Docker.

• Working knowledge of Kubernetes (K8s).

• Understanding of containerized and cloud-native environments.

AI-Assisted Development

• Practical experience with Cursor, Claude, Gemini, or similar AI coding tools.

• Ability to use AI for code generation, debugging, refactoring, testing, and documentation.

• Ability to review and validate AI-generated code for correctness, security, and quality.

Optional Skills

• Programming experience in C++ or Java.

• Experience developing Linux/system-level applications or utilities.

• REST API development or automation.

• Knowledge of microservices and cloud-native applications.

• Experience with OpenShift.

• Experience with security/compliance automation tools.

Candidate Profile

• Hands-on and self-driven developer with strong RHEL/Linux and Shell, Python scripting skills.

• Good understanding of platform security and security compliance.

• Comfortable working across Jenkins, Azure, Docker, and Kubernetes.

• Strong troubleshooting, analytical, problem-solving, and collaboration skills.

• Willingness to learn new technologies and adopt AI-assisted development practices.