I
Senior Support Engineer
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Senior Support Engineer
Infinite Computer Solutions India Pvt. Ltd.Early Applicant
- Posted 22 days ago
- Be among the first 10 applicants
Job Description
Job Description
Experience: 5-8 Years
Grade : E3
Location: Bengaluru / Hyderabad
1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm
Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred)
Location: Bangalore/Hyderabad
Responsibilities
- Act as second-level escalation for complex imaging application and infrastructure issues.
- Perform root cause analysis across applications, network, server, database, and SSL layers.
- Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.
- Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.
- Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.
- Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.
- Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.
- Mentor junior engineers and enforce ITIL-based incident/problem management.
- 5+ years of experience in imaging application and IT infrastructure support.
- Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration.
- Strong database troubleshooting skills (SQL queries, performance tuning).
- Experience with web services integration (SOAP/REST APIs) for imaging workflows.
- Proficiency in PowerShell/WMI scripting for automation and monitoring.
- Expertise in RIS, VNA, Image Viewer applications, and dictation platforms.
- Familiarity with advanced image post‑processing workflows in radiology and cardiology.
- Knowledge on IHE Radiology and Cardiology Profiles.
- Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments.
- BE in CSE, IT, or BME MSc in Computer Science, Health Informatics, or Biomedical Engineering.
- Certifications: CCNA, ITIL, HL7, DICOM.
More Info
Key Skills
About Company
Skills:
Java, Servicenow, Change Management, Spring Boot, Jira, Grafana, Sql, Angular, Microservices, Core Java, Docker, Incident Management, Problem Management, Rest Apis, Kubernetes, Generative AI, OTEL, Copilot, Containerized applications, AI-driven Support Automation, ChatGPT, CI/CD
Skills:
Servicenow, Microsoft 365, Azure Ad, Remedy, ITIL Foundation Certification, VPN support, Active Directory, Jira Service Management, ITIL Incident and Request Management
Skills:
snowflake , Servicenow, BigQuery, Ticketing Tools, Informatica, Redshift, Sql, Azure Data Factory, Gcp, Mulesoft, Snaplogic, Azure, Talend, AWS, dbt models, cloud platforms, ETL integration tools, CI CD, Jira Service Management, cloud data warehouses
Skills:
SAP, Erp, Test Management, Test Strategy, Sql, Oracle, Lims, Informetric, deltav, InfoBatch, Emerson Syncade, Bartender, Defect Tracking Tools