Job Description
Job Description L2 Endpoint Engineer (JAMF / macOS / iOS MDM)
Role Overview
The L2 Endpoint Engineer (Apple) is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.
This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.
Key Responsibilities
JAMF Platform Administration
- Administer and support JAMF Pro environment
- Manage:
- Device inventory and smart groups
- Policies and configuration profiles
- Enrollment workflows (DEP/Automated Device Enrollment)
- Monitor JAMF health, sync status, and device communication
Device Lifecycle Management (macOS & iOS)
- Handle end-to-end lifecycle:
- Enrollment (Automated & manual)
- Provisioning and configuration
- Decommissioning
- Support:
- macOS devices (laptops/desktops)
- iOS/iPadOS devices (iPhones, iPads)
- Ensure devices are compliant with corporate standards
Application Packaging & Deployment (macOS)
- Package and deploy applications using:
- PKG / DMG formats
- JAMF policies
- Handle:
- App testing and validation
- Version upgrades and patching
- Troubleshoot installation failures and dependency issues
Patch Management (macOS & iOS)
- Manage OS and third-party patching using JAMF
- Define and deploy patch policies and schedules
- Monitor patch compliance and remediation
- Troubleshoot patch deployment failures
Policy & Configuration Management
- Create and manage:
- Configuration profiles (Wi-Fi, VPN, security settings)
- Restrictions and compliance policies
- Integrate with:
- Apple Business Manager (ABM)
- Identity providers (Azure AD / Okta)
- Ensure alignment with security baselines
Incident & Problem Management
- Act as L2 resolver for:
- Device enrollment failures
- Application deployment issues
- Patch failures
- Policy conflicts
- Perform root cause analysis for recurring issues
- Escalate to L3/vendor with proper logs when required
Automation & Scripting
- Use scripting for automation:
- Bash / Shell scripting (primary for macOS)
- Basic Python (good to have)
- Automate:
- Application deployments
- Device configurations
- Remediation tasks
Compliance, Reporting & Documentation
- Generate reports on:
- Device compliance
- Patch status
- Application deployment success
- Maintain SOPs, runbooks, and knowledge base
- Support audit requirements
Collaboration & Support
- Work with L1 team for triage improvements
- Collaborate with:
- Security teams (compliance & policies)
- Identity teams (SSO, conditional access)
- Provide clear communication to end users and stakeholders
Required Skills & Qualifications
Technical Skills (Core)
- Strong hands-on experience in:
- JAMF Pro administration
- macOS device management
- iOS/iPadOS device management (MDM)
- Good understanding of:
- Apple Business Manager (ABM)
- Automated Device Enrollment (DEP)
- Apple Volume Purchase Program (VPP / Apps & Books)
Packaging & Scripting
- Application packaging:
- PKG / DMG
- Scripting:
- Bash / Shell (mandatory for macOS support mindset)
Integration Knowledge
- Identity integration:
- Azure AD / Okta (preferred)
- Basic understanding of:
- Certificates, profiles, and device trust
Process Knowledge
- ITIL processes:
- Incident, Problem, Change Management
- Experience in patch cycles and compliance reporting
Soft Skills
- Strong troubleshooting mindset (must understand Apple ecosystem behavior)
- Clear communication with global users
- Attention to detail (Apple policies can be strict and sensitive)
Experience & Education
- 36 years of experience in Apple endpoint / JAMF support
- Bachelor's degree in IT or related field
- Certifications (good to have):
- JAMF 100/200
- Apple Device Support
Key Performance Indicators (KPIs)
- Device compliance rate (%)
- Patch compliance (macOS & iOS)
- Application deployment success rate
- Incident resolution time (MTTR)
- Reduction in repeat issues
- User experience / CSAT
Qualifications
Graduation
Range Of Year Experience-Min Year
3
Range Of Year Experience-Max Year
6
