Senior Support Engineer - EDI

Mandatory Skills:

Experience with EDI mapping (EDI to XML, EDI to flat file etc.)

Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards

(preferably 6-12 years).

Experience with XML, flat files and spreadsheets.

Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.

Team player with good written and verbal communication skills.

Analytical and problem-solving skills.

Good Troubleshooting skills.

Good experience with deep log analysis or root cause analysis.

Good Understanding with Business process.

Preferred Skills:

Experience in B2B/EDI Support role

Key Responsibilities:

Respond to incidents and/or event-driven alerts and troubleshoot customer issues.

Investigate data related EDI issues and inform the customers with the root cause.

Bug-fixes for the EDI translation issues identified in production.

Trading partner on-boarding and creation of SFTP/AS2 setups.

Work effectively with other internal departments to ensure the highest level of support for

customers.

Timely escalation of critical issues.

Exhibit a sense of ownership of customer systems and work on issues until completely

resolved.

Work Mode: Remote (Night shift - 9.00 pm- 6.30 am)