Senior Support Engineer (Blue Prism)

Role Overview: Looking for a Support Engineer with experience in Blue Prism to join its Managed Services team. The role involves supporting, maintaining, and enhancing enterprise BAW production environments for global clients.

You will work closely with architects, product teams, and customer stakeholders to ensure stable platform operations, resolve production issues, and drive continuous improvements.

This is a hands-on technical support role requiring strong troubleshooting skills across application, middleware, and operating system layers, along with excellent communication and customer-facing abilities.

Required Experience

• Hands-on experience in Blue Prism Support.
• Hands-on experience supporting IBM Business Automation Workflow (BAW) or similar tool in production environments
• Solid understanding of BAW architecture, runtime components, deployment patterns, and troubleshooting approaches
• Experience developing and maintaining IBM BAW solutions
• Process design and implementation
• Coach and UI development
• Integration services (REST/SOAP)
• Troubleshooting and modifying existing process applications
• Working knowledge of Windows and/or Linux system administration, including Log analysis
• Service management and restarts
• Basic scripting (PowerShell, Bash, or similar)
• File system and permission management
• Experience working in support or managed services environments
• Ability to work independently and prioritize effectively
• Strong written and verbal communication skills

Mandatory Skills:

• Blue Prism Infrastructure
• Blue Prism Hub
• IBM Business Automation Workflow (IBM BAW) or similar
• IBM BAW Process Development & Production Support
• REST & SOAP Web Services
• Windows/Linux Administration
• Production Support & Troubleshooting

Preferred Skills: (Nice to have)

• IBM BAW on Cloud (BAWoC) / CP4BA
• WebSphere Application Server (Traditional/Liberty)
• LDAP & Single Sign-On (SSO)
• DB2 / Oracle / Microsoft SQL Server
• OutSystems
• Automation Anywhere (AAI)
• Camunda (Camunda 8)
• Intelligent Automation (IA)

About Potentiam:

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi- lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staffs career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

If you are interested in this opportunity, please submit your CV to [Confidential Information] & [HIDDEN TEXT]

Data Privacy Notice:

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact at[HIDDEN TEXT]

All data shared with third parties complies with applicable confidentiality and retention requirements.