About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
- Production Factories is a team responsible for providing production services to different Dev/APS teams.
- There are multiple functions which are supported in Factories including DevOps and DevSecOps tools, Observability tools, Non-Production Environment management, Data masking tools, Global support services for crisis management.
Job Title:
Application Support Analyst
Date:
Department:
CIB Production
Location:
Mumbai
Business Line / Function:
Production Factories
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Resource hired through this JD will be responsible for managing and supporting functional/APS support of the tools like Jira/Confluence etc. Providing day-to-day user support and fixing production issues concerning the tools.
Responsibilities
Direct Responsibilities
- Atlassian Jira set-up & configuration (Installation, security, Administration, Plug-in's, JIRA Rest API's knowledge)
- Atlassian Confluence set-up & configuration (Installation, security, Administration, Plug-in's, Confluence Rest API's knowledge)
- Good knowledge on ITIL
- Integration of JIRA & Wiki with other Atlassian Tools (Bitbucket/Bamboo)
- Knowledge on Ansible/Groovy Scripting
- Liaising with Infrastructure and IT Security teams to open appropriate ports and routes
- Writing automation scripts (Unix Shell / Windows PowerShell / Python)
- Mange the platform/tools in run mode Jira and Confluence (non-inclusive list below)
- Onboarding applications / users to central platform
- Support application teams for platform related issues/performance tuning
- Tool Administration, version / plug-in upgrade testing, roll-out
- Set-up and run housekeeping jobs (clean-up, archive etc.)
- Help optimize the end-to-end process
- Knowledge of file transfer protocols like CFT, FTP and SFTP.
- Have some idea on SCM tools like Bitbucket etc
- Delivery focused and positive problem-solving attitude
- Able to demonstrate initiative and flexibility
Contributing Responsibilities
- Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).
- Experience with Atlassian products (Jira, Confluence, Fisheye, Crucible)
- Experience architecture design, configuration management, system setup (Linux/ RedHat).
- Provide high quality, efficient support services to business users while adhering to support standards, as determined by support management.
- Investigate incident and determine root causes in application (web front-end, JVM...), databases (Oracle) and system (Linux).
- Upgrade activities of different tools
- Incident Management and Reporting
Technical & Behavioral Competencies
- Production Support Experience
- Unix/Linux/Windows Server experience
Specific Qualifications (if Required)
Bachelor or higher degree
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Communication skills - oral & written
Creativity & Innovation / Problem solving
Ability to deliver / Results driven
Choose an item.
Transversal Skills: (Please select up to 5 skills)
Ability to develop and leverage networks
Ability to develop and adapt a process
Analytical Ability
Ability to understand, explain and support change
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 2 years
Other/Specific Qualifications (if Required)
NA
Primary Location
IN-MH-Mumbai
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent ( = 3 years)
Experience Level
At least 3 years
Schedule
Full-time
