Innovate. Grow. Deliver trusted payment experiences.
At Ingenico, we're transforming how businesses and consumers connect through seamless, secure, and trusted payment experiences. With operations in 120+ countries, we empower merchants and partners to grow through cutting-edge payment technologies — and we're just getting started.
What You'll Do
- Provide daily hands-on operational leadership to the team, driving efficiency and ensuring high-quality service delivery across all departments.
- Determine work requirements and allocate duties to Team Leaders and employees.
- Implement and monitor improvements to Repair Centre processes and facilities.
- Minimise operational costs by analysing and executing process improvements to achieve greater efficiency.
- Source and lead digital solutions to support continuous improvement initiatives.
- Ensure a safe work environment and lead all Work Health & Safety (WHS) initiatives.
- Monitor and manage service levels to drive ongoing performance improvement.
- Manage efficient and productive process flows in Service Repair operations.
- Address performance matters within Service Repair teams and ensure clear feedback and accountability.
- Collaborate cross-functionally with other departments and project teams to implement new initiatives.
- Support and educate employees on new systems and process changes.
- Drive innovation and operational excellence across the Repair Services team and warehouse operations.
- Lead, coach, and mentor team members to build a high-performance culture focused on engagement and accountability.
- Ensure adherence to all Quality Management System procedures and policies.
- Maintain full risk management and compliance oversight, conducting risk assessments and ensuring audit readiness.
- Manage budgets and forecasts, balancing cost control with service quality and long-term strategic planning.
- Ensure customer-centric operations that exceed client expectations and drive cross-department collaboration.
What You Bring
- 10+ years of experience in a repair, warehousing, distribution, or logistics environment.
- Strong leadership and interpersonal skills, with proven experience leading teams and influencing across functions.
- Ability to prioritize, multi-task, and make decisions independently while maintaining accountability.
- Excellent communication skills and a track record of effective stakeholder engagement.
- Proficiency in warehouse management systems (WMS) and ERP principles.
- Strong analytical and process management skills, with expertise in reporting and performance tracking.
- Technical understanding of Ingenico products or similar electronic devices, and competence in repair processes and terminology.
- Knowledge of Occupational Health & Safety (OHS) principles and legislation.
- Understanding of BIS and EPR processes, including applications, renewals, and annual filings.
- Qualification in Warehouse or Technical Service Centre Management, or tertiary studies in business (highly regarded).
- Experience in driving continuous improvement, innovation, and team engagement.
Why Join Ingenico
- Be part of a global payments leader that's shaping the future of commerce.
- Join a dynamic, collaborative, and diverse team that values innovation and impact.
- Enjoy career growth, learning opportunities, and flexible hybrid work.
At Ingenico, diversity fuels innovation. We're proud to be an Equal Opportunity Employer — and we can't wait to see what you'll bring to our team.
Ready to grow with us Apply now and help us deliver the next generation of trusted payment experiences.
