Senior Store Manager

Senior Store Manager

Department: Operations

Location: Chennai

Reporting To: Regional Manager

Company Description

DropX Logistics is an innovative leader in the quick commerce industry, specializing in delivering solutions that prioritize speed in our fast-paced economy. At DropX Logistics, we partner with India's top Quick commerce brands to launch and operate dark stores end-to-end site readiness, licensing, people, and metrics. We're looking for an Operations Manager at Chennai location.

Job Summary

We are looking for a proactive and result-oriented Senior Store Manager to oversee the daily operations of a Quick Commerce / Dark Store facility at Chennai. The ideal candidate will be responsible for inventory management, order fulfilment, team supervision, customer satisfaction, and ensuring smooth store operations while maintaining company standards and productivity targets.

Key Responsibilities

• Manage end-to-end dark store operations and ensure smooth daily functioning.
• Supervise pickers, packers, delivery coordinators, and store staff.
• Monitor order processing, picking, packing, and dispatch timelines.
• Ensure inventory accuracy and maintain stock availability.
• Conduct regular stock audits and minimize inventory shrinkage.
• Track store KPIs such as order accuracy, productivity, and turnaround time.
• Ensure proper manpower planning and shift management.
• Maintain cleanliness, safety, and operational standards within the store.
• Handle customer escalations and operational issues effectively.
• Prepare daily operational reports and update management regularly.
• Ensure adherence to company SOPs and compliance policies.

Required Qualifications

• Prior experience in Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon Fresh, Flipkart Minutes, or similar companies Dark Store management
• Graduate in any discipline.
• Minimum 1 or more years of experience in Quick Commerce, Dark Store management operations.
• Experience in team handling and inventory management preferred.
• Basic knowledge of MS Excel and store management systems.

Required Skills

• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Strong operational and analytical mindset.
• Time management and multitasking skills.