Job Description
- As a Service Leader in SRE Department
- Manage operational and tactical governance for domains in scope
- Prioritize operational and minor enhancement demand across the portfolio
- Translate business and service needs into an executable backlog
- Coordinate daytoday service delivery with suppliers and internal stakeholders
- Monitor service performance delivery progress budget and issue resolution
- Escalate service risks bottlenecks and crossteam dependencies
- Support continuous improvement in stability efficiency and flow
- Coordinate modernization and decommissioning activities
- Manage escalations and gather requirements and topics for Service Improvements
- Financial follow up of areas and applications in scope
- Support DTO and TDBAGF Application teams in achieving maturity in Group Priority 0 KPIs and initiatives
- Own demand intake model and enforce prioritization rules agreed with business and suppliers
- Approve operational priorities within agreed service and budget boundaries
- Comments on Experience Skills
- Service oriented mindset and business mindset
- Experience of governance directing planning and monitoring of ISIT services
- Experience from functional management in a global context
- Strong experience within Application Operations is an advantage
- Experience with steering projects and programs
- Knowledge and experience of ITIL SIAM is an advantage
- Excellent communication presentation skills
- Possess a strong inner drive to reach results and secure deliveries
- Strong organizational skills with the ability to handle numerous tasks simultaneously and prioritize topics
- Complete proficiency in English
- Candidate needs to travel to client office C V Raman Nagar Bagmane for 2 to 3 days or all days wherever applicable
Mandatory Skills : iRun-Incident Management & SRE, Service Level & Error Budget Management, Service level management
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About Company
LTM is a global technology consulting and digital solutions LTM company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by more than 90,000 talented and entrepreneurial professionals across 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile L&T Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more, please visit https://ltm.com.