We're seeking a future team member for the role of Senior Specialist to join our APAC Middle office team. This role is in Singapore.
In this role, you'll make an impact in the following ways:
- Supervises/manages a medium to large-sized team of Middle Office IBOR (Investment Book of Records) Support staff. May be responsible for specific supervisory review and approval actions.
- Manages the daily activities of a Middle Office IBOR team servicing multiple clients/funds and aligns team resources accordingly to complete the daily tasks.
- Oversees review of data and issue escalations. Serves as first line supervisor for assignment of tasks and resolution of issues.
- Directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. Responsible for ensuring error reports are in compliance with service level agreements. Manages escalation and correction of errors.
- Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures were followed. Resolves complex and escalated issues.
- Provides product knowledge and technical assistance on moderately complex problems. Acts as the team's initial point of contact for issues requiring escalation.
- Instructs, assigns, directs and reviews the work of team members prepares performance reviews and provides ongoing feedback to staff.
- Responsible for processing, monitoring, researching, and analyzing IBOR transactions and resolving complex inquiries.
- Coordinates with multiple internal stakeholders and collaborate with external clients to gather and disseminate data-related information on transactions and deliver recommendations to complex inquiries.
- Conducts research to gather information on complex transactions and data-related, straightforward inquiries.
- Responsible for IBOR Portfolio Accounting activities and Reconciliations (cash, asset, and market value) including oversight, break assignment, investigation, and resolution
- Responsible for the daily monitoring, processing, and reporting of IBOR activities not limited to account maintenance, security reference, pricing, portfolio valuation, asset transfers, monthly accounting close processes, cash projection reports, cash management support, monthly end-client statement workflow and validation and ad hoc reporting.
- Client-servicing function that requires constant collaboration with BNY clients for the efficient communications with BNY Utility teams and other external parties
- Escalates complex transactions to managers and provides guidance to less experienced team members.
- Has a good understanding of AI and digital tools and can deliver efficiencies as part of Team and Global targets
To be successful in this role, we're seeking the following:
- Bachelor's degree in finance or a related discipline, or equivalent work experience required advanced degree preferred.
- 4+ years of related experience required is preferred.
