Senior Specialist L&D

ROLE DESCRIPTION SUMMARY

The Learning & Engagement Specialist supports activities in the area of Talent Development & Engagement through active involvement in talent engagement and wellbeing initiatives, such as running engagement surveys and creating strategies for and supporting action planning and follow-up, and review learning and development requests at team or individual level and providing solutions to fulfilling these.

Primary Responsibilities / Key Result Areas

Talent Engagement programs and projects - est. 40% of time:

• Coordinate or support various initiatives in the area of talent engagement and wellbeing.
• Collaborate on and support running engagement surveys and gathering of insights and feedback from employees.
• Work with people managers and HR colleagues to support action planning and follow-up following engagement surreys
• Create strategies, campaigns and actions to support awareness and utilization of wellbeing platforms and offerings.
• Coordinate info sessions, publication of articles and other communications related to engagement activities
• Coordination of Social Clubs, ensuring alignment with global events approach and calendar
  
  

Manage Learning and Development Requests – est. 30% of time:

• Review learning requests received through ServiceNow, L&D mailbox or other channels and coordinate with team members for resolution
• Manage learning requests by applying the L&D prioritization matrix, guidelines and following the agreed SLAs
• Conduct discovery calls with requesters to understand their learning needs, objectives, audience, and timeline.
• Identify the most suitable learning solution based on existing resources or conduct research for external providers or platforms.
• Provide recommendations and feedback to requesters and stakeholders on the proposed learning solution and ensure alignment with L&D strategy and budget.
• Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals.
  
  

Learning Solutions Design and Development – est. 20% of time:

• Promote a culture of continuous learning by supporting and engaging BEAM Ambassadors
• Collaborate with subject matter experts to develop engaging and effective learning experiences using various formats.
• Evaluate and recommend learning methodologies to enhance learning outcomes.
• Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals.
• Support the creation of comprehensive learning plans.
• Use learning analytics to evaluate the effectiveness of learning solutions and identify areas for improvement.
  
  

Other spot projects and activities – est. 10% of time


COMPETENCIES

• Communication: express ideas and information clearly, concisely and effectively, using appropriate verbal, written and digital channels, and adapting the style and tone to the audience and situation.
• Data Analysis: collect, organise, analyse and present data in a clear and meaningful way, using appropriate tools and techniques.
• Problem Solving: The ability to identify, analyse and resolve problems in a systematic and logical way, using sound judgement and decision-making skills.
• Collaboration: work effectively with others, both within and across teams and functions and to achieve shared goals and outcomes.
• Customer Focus: understand and anticipate the needs and expectations of internal and/or external customers, and to deliver services that meet their expectation.
• Learning Design: design and develop engaging and effective learning solutions that align with the needs and objectives of the learners and the organisation.
  
  

QUALIFICATIONS & EXPERIENCE

• A bachelor's degree or equivalent experience in a relevant field, such as business, communications, HR, etc.
• Min. five years previous experience in a similar role within HR, Learning and/or Engagement area
• Working experience with Engagement Survey Planforms, Learning Management System, Learning Platforms and other related systems and tools
• Proficiency in Microsoft Office applications, especially Excel, and Word.
• Fluency in English, both written and spoken. Knowledge of other languages, such as French, German, would be an asset
• Ability to work effectively in a multicultural and diverse environment, and to adapt to changing needs and priorities
  
  

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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