Job Title
Senior Specialist - Integration Consulting
Common Accountabilities
Accountable for the budget, performance, and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.
- Has a mid/long-term vision of the activity and the business influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making.
- Works with a high level of autonomy, based on management directions, escalating issues only when necessary.
- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.
- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
Specific Accountabilities
- Pre-sales - Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
- Analyse customer systems and service requirements.
- Assistance & consulting - Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
- Provide functional support and problem resolution within the overall integration project
- Ensure submission of SOR or change proposals (CPR) to Product Management
- Establish and manage the product/solution integration schedule
- Support Integration activities during the implementation project
- Provide formal integration status, KPIs and customer feedback reporting to Management
- Perform final sign-off/ certification prior to implementation in production Post integration & Post implementation Consultancy
- Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
- Make sure customers make the most of the Amadeus products / solutions
- Identify and prioritize critical issues, problems and root causes Process Improvement Follow-up the implementation of internal processes improvement / automation
Specific skills
- Must understand key concepts of airline e-commerce web applications development
- Must understand key concepts of web services implementations
- Must be familiar with WBS, XML, JSON, SOAP and HTTP technologies
- Must have good exposure to Airline domain (Reservation & Departure control system)
IT Experience: 10 - 15 yrs
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
