Senior Specialist - Cloud & Infra Management

Role Description

Technology Landscape Tools full skill

Packaging Deployment

Microsoft Intune Win32 packaging intunewin

PatchMyPC primary automation layer

PowerShell PSADT SCCM legacy

Security Control

VirusTotal malware hash verification

AppLocker WDAC App Control

ITSM Orchestration

ServiceNow RITM SCTASK CHG

Detection rules metadata and supersedence

Toolset requirements

PSAppDeployToolkit

Microsoft Win32 Content Prep Tool

IntuneWinAppUtil

USSFUniversal Silent Switch Finder

ORCAInstEd

PatchMyPC

BAND P4 Tower Lead Specialist Lead L2 L3 interface 812 years

The Application Packaging role at Band P4 Tower Lead Specialist leads the application packaging and release management skill for Knaufs Digital Workplace Services owning BAU delivery SLAs CSAT and continuous improvement acting as the primary interface to Knauf Level 3 and stakeholders and designing the SOPs and tooling that underpin the service

Tools Technology Exposure

Expert designandgovern level command of the landscape including configuration standards automation and reporting tooling

Handson Experience Required

Deep expertise and deliveryleadership experience typically 812 years in

Win32 Intune packaging detection rules and supersedence

PatchMyPC catalog evaluation onboarding and publishing to Intune

Security assessment malware hash verification VirusTotal and App Control AppLocker WDAC

QA UAT gating and controlled release to production with rollback readiness

PowerShell PSADT scripting and ServiceNowintegrated lifecycle tracking

Typical experience 812 years

Key Activities Responsibilities

Owns delivery of the full operational scope across this skill see Band P2 As lead the P4

Owns endtoend BAU delivery SLAs CSAT and quality for the skill

Drives problem management trend analysis and continuous service improvement CSI

Is the primary interface with Knauf L3 service owners and stakeholders manages escalations

Provides governance and reporting inputs monthly operational reviews and capacity skills planning

Designs and standardises SOPs process and tooling leads change management

Coaches allocates work to and oversees the performance of P2 P3 engineers

Certifications Qualifications

ITIL 4 Foundation is expected across all bands Managing Professional desirable at P4 Strategic Leader desirable at P5 Product certifications scale with band associate at P2 specialty at P3 expert at P4 architect at P5 Relevant certifications for this skill

MD102 Endpoint Administrator

Microsoft SCCM MECM

PatchMyPC product training

PowerShell App Deployment Toolkit PSADT