CMDB ANALYST
Key Activities
- CMDB Data Quality ControlDesign implement and continuously monitor controls to ensure the quality completeness accuracy and consistency of CI data and relationships within the ServiceNow CMDB
- CMDB Health Monitoring AnalysisConduct regular monitoring and analysis of CMDB health performance and data integrity to proactively identify discrepancies inconsistencies and areas for improvement
- CMDB Design OptimizationContribute to the continuous evolution and optimization of the CMDB data model schema and integration processes in collaboration with the CMDB Product Owner and CMDBITOM Architect
- CMDB Governance StandardsAdvise on and ensure adherence to ServiceNow and ITIL best practices for configuration management contributing to the establishment and enforcement of CMDB governance standards
- CMDB Documentation ManagementOwn the creation maintenance and update of comprehensive CMDB documentation including data models process flows technical standards and guidelines
- Data Request Management ValidationReview and process requests for data insertion or modification within the CMDB ensuring strict adherence to established data integrity rules and processes
- CMDB Expertise GuidanceAct as a subject matter expert for CMDB data structure and quality providing internal guidance and support to relevant IT teams on CMDB usage and best practices
Main Responsabilities
- Ensure the overall integrity accuracy and operational efficiency of the ServiceNow CMDBas a critical source of truth for IT assets and services focusing on data quality and control
- Design implement and monitor robust data quality controls and processeswithin the CMDB to ensure the completeness accuracy and consistency of Configuration Items CIs and their relationships
- Be responsible for the creation maintenance and update of comprehensive CMDB documentation including data models processes standards and guidelines ensuring its accuracy and accessibility
- Perform regular monitoring and analysis of CMDB health and performance identifying discrepancies inconsistencies and areas for improvement to maintain a reliable and uptodate repository
- Act as a subject matter expert for CMDB data structure and quality providing internal guidance and support to ensure adherence to established standards and best practices
Required Skills Experience
- Bachelors or Masters degree in Computer Science Information Technology or related field
- Proven experience with ServiceNow platform specifically the CMDB module and its capabilities CMDB Health Discovery Common Service Data Model CSDM
- Solid understanding of ITIL principles particularly Configuration Management Service Asset and Configuration Management SACM
- Experience in data modeling data governance and data quality management for largescale IT environments
- Familiarity with IT infrastructure components servers networks cloud services applications and how they are represented and related within a CMDB
- Knowledge of data integration patterns and tools
- Demonstrated strong capability in designing data models workflows and formalizing comprehensive documentation related to CMDB
- Besthave ITIL v4 certified
This job is provided by Shine.com
