About DoubleTick:
DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed
specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships,
Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer
Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of
the customer and control CX across 1000s of these individual WhatsApp handles. It boosts
operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp
broadcast and analytics across all WhatsApp handles of the organization.
DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp
Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick
serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using
DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance,
Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro,
SabyaSachi, DarGlobal and more.
For more details, check out our website : https://doubletick.io
Job Overview:
As a Senior Technical Solutions Engineer, you will drive resolution of product issues, ensure seamless post-sales support, and enhance customer satisfaction. You will collaborate with product teams, PMs, and CXOs to translate ideas into actionable use cases and design, document, and deploy complex integration workflows. This role blends technical solutioning, project management, and stakeholder coordination to ensure timely go-lives. You will leverage expertise in workflow design, RESTful APIs, and troubleshooting to deliver scalable solutions on DoubleTick, directly impacting product adoption, customer retention, and millions of WhatsApp communications.
Key Competencies should consists of:
- Troubleshoot and resolve issues related to client platform integrations with DoubleTick.
- Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking.
- Maintain documentation for integrations and developer support processes, FAQs, and known issues to ensure faster resolution.
- Conduct system checks and proactively monitor platform health and user behaviour.
- Guide users through features, configurations, and workflows to help them derive maximum value.
- Collaborate with cross-functional teams to provide feedback and influence product enhancements.
- Build strong customer relationships through empathy, professionalism, and effective communication.
- Ensure SLA adherence and report on key performance metrics.
- Design and implement complex AI Agents, bots and customer engagement journeys for enterprise clients using platform functionalities and client-specific requirements.
- Deploy and configure AI-powered bots for enterprise clients using prompt engineering best practices.
- Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation.
Requirements:
- 3+ years of experience
- Knowledge of Rest APIs, mobile/web applications, and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Advanced knowledge or Project Management Experience in System integrations via APIs, webhooks is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities with attention to detail.
Good to have skills:
- Familiarity with CRMs like Zoho, Hubspot, Salesforce, etc and their Admin/ Workflows.
- Hands-on experience with low-code/no-code connector apps like Zapier/ Pabbly/ Make/ N8N.
- AI Prompt Engineering, or the use of AI in any projects.
Why work with us
- Accelerated Career Growth Fast-track your way into leadership roles with a clear growth path.
- Challenging Work Environment Collaborate with large enterprises and solve complex technology problems.
- Career Flexibility Explore transitions into roles like Product Manager and beyond.
- Supportive Culture Work with a friendly, approachable team and management that values people.
- Founder-Led Exposure Get a front-row seat to the startup journey and work closely with the founding team.
- Sharpen Customer-Centric Skills Gain hands-on experience and build strong customer-facing and problem-solving skills.
- Hands-On Innovation Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.
