Roles & Responsibilities
- Responsibility for implementing and operating the supported solutions within the DevOps team.
- Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.
- Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.
- Responsibility for the security of the products and solutions to be supported.
- Close collaboration across teams and products with other ServiceNow product teams.
- Active contribution as a central part of the DevOps product team, including the integration of connected products and systems.
- Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
- Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments.
- Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards.
- Configure and extend HR workflows, integrations, and case routing mechanisms.
- Ensure seamless integration of HRSD with enterprise systems.
- Drive continuous improvement of HR processes, user experience, and self-service capabilities.
- Apply AI tools to improve developer productivity (e.g., code generation, documentation, testing).
- Leverage ServiceNow platform AI capabilities (e.g., Now Assist) to enhance HR service delivery.
- Identify and implement AI-driven use cases in HRSD (e.g., virtual agents, intelligent routing, summarization).
- Contribute to best practices for responsible AI usage.
Education & Work Experience
- Completed a degree in computer science.
- 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises.
- Deep experience with HRSD modules and EC Pro.
- Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).
- Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.
- Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.
- Basic knowledge of AI technologies and their practical application.
- Basic understanding of AI ServiceNow platform capabilities (NowAssist).
- Experience as a full-stack developer is helpful but not required.
- ITIL Foundation level and project management certification are advantageous.
