Position Description
Company Profile:
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: SAP S4HANA Service Cloud Functional Engineer
Position: Senior Software Engineer
Experience: 6 to 9 Years
Category: IT Infrastructure
Job location: Bangalore
Njoyn ID- J0726-2136
Employment Type: Full Time
Job Description:
Job Summary:
The SAP S4HANA Service Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Service Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient service management processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness.
Key Areas of Responsibility
- Support Service Business Process Owners, key users and project teams in maintaining SAP Service Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level.
- Provide functional support across core Service Cloud processes including Service Requests, Tickets, Registered Products, Service Contracts, Warranties, Knowledge Base, Case Management and Customer Service Operations.
- Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
- Conduct impact analysis and testing to support quality delivery of changes and enhancements.
- Support Service Cloud processes with strong integration across SAP S/4HANA, SAP ECC, Customer Master, Sales, Service, Installed Base and other integrated business applications.
- Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day service operations.
- Support business-critical service operations ensuring continuity and timely issue resolution.
- Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness.
Critical Experiences And Skills
- Bachelor's or Master's degree preferably in Engineering, Information Technology, Business Administration or a related field.
- Hands-on experience configuring and supporting cloud customer service environments, including ticketing workflows, service level agreement (SLA) boundaries, warranty tracking matrices, custom business objects, and interface message debugging via SAP CPI.
- Strong functional understanding of SAP Service Cloud including Service Requests, Tickets, Installed Base, Registered Products, Service Contracts, Warranties, Knowledge Base and Case Management.
- Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration.
- Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions.
- Experience supporting business-critical service operations.
- Good understanding of integration with SAP S/4HANA, SAP ECC and other enterprise applications.
- Strong analytical, problem-solving and communication skills.
- Knowledge of SAP Sales Cloud is a strong advantage.
- SAP certification in SAP Service Cloud is an advantage.
- Ability to work effectively in a global, complex and highly integrated business environment.
Grading Differentiators
- Good knowledge of SAP Service Cloud functional processes and incident management practices.
- Operates independently within assigned functional scope and delivers with limited supervision.
- Able to resolve moderately complex functional issues across integrated SAP processes.
- Contributes effectively to support, enhancement and continuous improvement initiatives.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world. role
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
