Overview
We are seeking a highly skilled Sr. Software Engineer to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform, with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role, you will ensure the ongoing smooth operation, troubleshooting, and optimization of the TPM & KAM application. This role reports to the application lead.
Key Responsibilities:
- Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application.
- Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
- Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
- Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.
- Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.
- Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.
- Monitor and evaluate system performance, identifying issues and opportunities for optimization and long-term stability.
- Troubleshoot and resolve data integrity issues, working with cross-functional teams to identify root causes and implement corrective actions.
- Support and troubleshoot integrations with external systems (e.g., ERP, TPM tools, analytics platforms) related to the TPP application.
- Stay up to date with Salesforce releases, applying relevant updates and patches to maintain system currency.
- Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.
Skills & Experience
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- 5-10 years of experience in Salesforce administration, support, or architecture, with a strong focus on Salesforce Consumer Goods Cloud and Trade Promotion Management (TPM).
- Proven experience in supporting TPM/TPP processes such as promotion execution, fund management, claim management, and performance evaluation within the Consumer Goods industry.
- Hands-on experience with Salesforce Field Service, Einstein Analytics, MuleSoft, and Salesforce integration tools (including API management and data integration).
- Strong knowledge of Salesforce data models, security models, and process automation.
- Experience managing support tickets and working with cross-functional teams to resolve production issues quickly.
- Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.
- Ability to review and support Apex based customizations in collaboration with the development team.
- Strong knowledge of declarative automation tools such as Flows, validation rules, and approval processes to support and optimize TPM business processes.
Preferred Qualifications
- Salesforce certifications such as Salesforce Certified Administrator, Consumer Goods Cloud Accredited Professional, or Sales Cloud Consultant are preferred.
