Urgent Requirement - Pronix Looking to Hire a Integration Engineer for its Hyderabad Office.
Role: CCaaS Integration Engineer (Genesys / Amazon Connect)
Experience: 510 years
Work Location: Gachibowli - Hyderabad
Shifts: 2PM to 11PM IST - 100% Onsite
Notice Period: 0 to 15 days preferred
Key Responsibilities
- Design and develop integrations with Genesys Cloud APIs
- Integrate Amazon Connect APIs and SDKs
- Understand and work with CCaaS platform data models
- Retrieve operational metrics, metadata, and call center analytics data
- Build backend integrations to support data visualization layers
- Work with platform SDKs to create reliable data pipelines
- Support the development of production-grade contact center solutions
Required Skills (Platforms)
- Genesys Cloud
- Amazon Connect
Technical Skills
- REST APIs
- SDK integrations
- CCaaS architecture
- Data model understanding
- API authentication & object structures
Nice to Have
- Contact center analytics
- Real-time data ingestion
- Visualization platforms (Power BI, Tableau, custom dashboards)
