Why N-able
At N-able, we're not just helping businesses be secure —we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do—and in you.
What You'll Do
This role equally balances software development and hands-on customer support, focusing on diagnosing, troubleshooting, and resolving real customer issues while also contributing to the development of product features. This is both a developer and support role, with feature development and problem resolution treated as equally important responsibilities.
- Investigate and resolve complex customer issues related to SSO, Microsoft Entra ID, and identity integrations.
- Work closely with Support, Product teams, and Core Services engineers to understand real customer environments.
- Debug issues across multiple systems, including product code (N-central, N-sight), Core Services, and external identity providers.
- Analyze logs, traces, configurations, and customer setups to identify root causes.
- Implement bug fixes, mitigations, configuration changes, or small code updates when required.
- Improve internal diagnostics, tooling, and documentation to reduce recurring customer issues.
- Provide technical feedback to product and platform teams to help prevent similar issues in the future.
What You'll Bring
- Total 7 years of strong background in software development with excellent debugging and problem-solving skills.
- Strong background in software development in Go (Golang), with excellent debugging and problem-solving skills.
- Experience working with backend systems and distributed services.
- Solid understanding of authentication and identity concepts.
- Ability to read, understand, and troubleshoot existing codebases.
- Comfortable working with customer-reported issues and ambiguous problem statements.
- Good communication skills, especially when explaining technical issues clearly.
Strongly Valued Experience
- Experience with SSO technologies such as OAuth2, OpenID Connect, and SAML.
- Hands-on experience with identity providers, especially Microsoft Entra ID.
- Familiarity with SCIM or similar standards for user provisioning and lifecycle management.
- Experience troubleshooting enterprise customer environments.
- Familiarity with SaaS integrations and multi-tenant systems.
- Demonstrated ability to organize, curate, and make knowledge discoverable (e.g., runbooks, troubleshooting guides, FAQs).
- Strong communication and collaboration skills; Being able to efficiently gather, validate, and synthesize knowledge from support, engineering, and subject-matter experts
Purple Perks
- Group Medical , Personal Accident & Term life coverage
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Employee Stock Purchase Program
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
