Senior Software Engineer II

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Don't Just Build Tech. Change Tech

Become part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express. The successful candidate will be part of an organization responsible for reshaping our Company's Integrated Risk Management (IRM) program. We are crafting scalable and efficient ServiceNow platform capabilities to enable our colleagues to build reliable and high-quality Risk Management modules to meet business needs. You will bring your ServiceNow platform & development experience to build and implement innovative capabilities to drive DevOps processes across our ServiceNow teams, including automated deployment and testing, code/configuration quality & test coverage, and other cross-platform capabilities. You will be a critical member of this hands-on team responsible for ensuring the platform is stable, secure, and operating efficiently. This role will support our other IRM teams, while also managing core ServiceNow administrative functions, upgrades, cloning, and integrations.

Key Responsibilities

• Day-to-Day Platform Administration
  • Manage users, groups, roles, ACLs, and other platform configurations.
  • Monitor for and Address platform performance issues
  • Maintain scheduled jobs and resolve issues as needed
  • Update and maintain data taxonomies and libraries as needed
  • Debug issues and implement fixes across IRM and core ServiceNow modules.
• Platform & DevOps Enablement
  • Provide Technical Leadership and Innovative Thinking to implement a world-class set of platform capabilities
  • Implement platform solutions to enable adoption of DevOps principles
  • Implement platform monitoring solutions to ensure high availability and performance of Production and non-Production environments
  • Architect/Build custom solutions to solve for complex and critical platform needs not addressed by out of the box ServiceNow offerings
  • Architect/Configure/Support integrations with external systems (e.g., GRC tools, vendor platforms).
• Upgrades & Enhancements
  • Plan, test, and implement ServiceNow platform upgrades and IRM module releases.
  • Ensure customizations remain functional post-upgrade.
  • Test and Apply patches and hotfixes as needed
• End-User Support
  • Provide day-to-day user support and resolve tickets related to ServiceNow IRM
  • Maintain documentation, knowledge articles, and configuration guides.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• ServiceNow Certified Application Developer (CAD) & Certified System Administrator (CSA) certification
• 5+ years of Service Now Administration and Development Experience
• Solid experience with IRM/GRC modules (Policy & Compliance, Risk, and/or Audit)
• Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow upgrades, instance cloning, and system maintenance.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.