Who are we
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriersbecause progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes youbecause when you feel valued, you're empowered to do your best work.
Job Summary
Analyzes business requirements/functional designs to determine feasibility of design within time and cost constraints. Designs software systems on Salesforce platform
Responsibilities
Software Design
- Designs for larger enhancements, projects and cross system/functional enhancements
- Conducts design reviews, provides technical leadership
Development/Coding
- Develops and maintains code for larger enhancements, projects and integrations
- Fixes defects and participates and conducts peer code review
- Follows and proposes design and coding standards and processes
- Provides technical leadership
- Conducts code performance analysis, tuning and review
DevOps
- Defines roadmap of automation tools and its value to software engineering practices
- Reviews release planning and deployment lists
- Ensures quality and completeness of deployments
Reporting
- Responsible for status reporting
- Defines and drives release management planning
Qualifications
- Overall 10+ years in developing and supporting experience in handling mid to large scale IT projects deployment. Good knowledge in RCA CRM business processes
- Good knowledge on RCA cloud with quote to cash process
- Hands-on experience and deep understanding of all aspects of Salesforce RCA Cloud
- Salesforce RCA, Agent force knowledge, Agent force certified has mandatory
- Experience in understanding and implementing business processes using Salesforce RCA
- Excellent communication, problem-solving and project management skills
- Strong understanding of Apex, SOQL, Visualforce, Lightning, Aura, and Web Components
- Experience using JavaScript, JSON, XML, HTML, CSS
- Experience integrating Salesforce with external applications
- Experience with KB Articles and Omni Channel routing
- 10+ years experience in Software Development and implementation program
Preferences
- Familiarity with Quote to Cash business functions and high-level processes
- Business knowledge of telecom domain preferred on quote to cash
- Problem solving and strong communication skills
- Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change
- Ability to multi-task, working on more than one assignment simultaneously
- Flexibility to support in other time zone, if required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. 
