Senior Software Engineer

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it's whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world's biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

As a Senior Software Engineer, Voice in the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.

Key Responsibilities:

• Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in the development of Call Engine (CEN), and related components like Automatic Speech Recognition (ASR), Text to Speech (TTS), Voice Quality etc.
• Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
• Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
• Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align feature development with overall business objectives.
• Problem Identification and Resolution: Analyse, identify, and address problems or bugs to ensure a seamless and error-free user interface.
• Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.

Let's talk about your skills/expertise:

• Solid understanding of Contact Centre technologies including Voice and IVR
• Strong analytical, design, problem-solving skills, attention to detail and customer focus.
• Strong communication and collaboration skills.
• Advanced programming skills with a willingness to learn new technologies in all parts of the stack
• Experience working with the full technology stack including the following but not limited to:

Front-End:

• Familiarity with JavaScript knowledge – Preferably React experience
• Familiar in using GraphQL in combination with React for modern stack development
• Experience with Telephony User Interface (TUI)
• Familiarity with Webpack and front-end packaging
• Familiarity with form management tools such as React-final-form

Back-End

• Microservices Architecture: Experience in building scalable applications using microservice architecture
• .NET Framework Proficiency: Strong knowledge in Microsoft's .NET framework, including C#, .NET Framework, .NET Core
• Experience with C++ or Rust and interoperability between different languages
• Experience with Linux and Virtualization
• Database Development and ORM: Experience in database development and using ORM tools like Entity Framework or Dapper, with a preference for MSSQL knowledge
• Concurrent and Parallel Programming: Solid understanding of concurrency, parallelism, and event-driven architecture
• Familiarity with VoIP protocols such as SIP & RTP and networking protocols such as TCP & UDP
• Familiarity with low-level programming from kernel to network space

Deployment

• Experience with AWS CloudFormation or Terraform for defining and provisioning cloud infrastructure through code.
• Experience with AWS services such as Fargate, Kubernetes, S3, RDS, Lambda, and Elastic Beanstalk.
• Skilled in working with CI/CD pipelines using Buildkite, CircleCI and Jenkins.

Why you should join us:

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact Welcome to Cyara. We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara's Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age,

religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara's Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every

experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.