Senior Software Engineer

Boomi - Software Support Engineer - Backend Team

Boomi is looking for an enthusiastic individual with a perfect blend of technical understanding and communication skills passionate for helping customers. As a Boomi Software Support Engineer on the Triage Team, you enjoy working with customers, troubleshooting issues, and finding creative solutions to complex technical problems.

Responsibilities

Triage Team members are the catalysts to creating a world-class software support experience for Boomi customers. Working via chat, phone, email, and Boomi s Support Portal, you will engage with our customers to troubleshoot and resolve complex issues with Boomi s IPaaS solutions while setting the priorities and driving the day-to-day activities of the Boomi Support Organization. Working in a fast-paced environment, quickly adapting to changing priorities, and working across organizations are vital skills a Software Support Engineer on the Triage Team must possess.

As a Boomi Software Support Engineer on the Backend Team, you will also work closely with other members of the Product Support Organization, Customer Engineering, Customer Success, and internal Business Operations Teams to prioritize work and drive problem resolution while effectively managing customer expectations.

A Boomi Software Support Engineer on the Triage Team knows that to make our customers wildly successful, they need to be an expert in Boomi and a wide range of IT concepts. Still, they must also be a teacher detail-oriented and attentive to customer needs.

As this is a customer-facing role, strong communication and presentation skills and customer empathy are paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a broad audience with technical and non-technical backgrounds.

The ideal candidate will be a decisive troubleshooter, have a passion for helping customers, and comfortable working in a fast-paced environment.

Requirements:

Working hours are Monday - Friday, 9:30am-6:30 pm IST.

Willingness to work a rotating shift, if needed

Strong presentation and communication skills

Detail-oriented, attentive, and empathetic to customer needs

Desire to work with customers daily

Ability to excel in a face-paced environment

Strong written and verbal communication skills with a focus on being able to summarize and articulate complex technical topics to technical and non-technical audiences

Willingness and ability to be on-call

A passion for solving customer problems using your refined communication skills to coach and train customers

Practical experience installing, administering, and troubleshooting software applications running on the Cloud. Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)

Knowledge of and practical experience working with software applications running on Linux and Windows.

Strong understanding and experience with API/MDH.

Fundamental understanding of JVMs

Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP

Preferred experience with programming and scripting languages

Java, JavaScript, React, Groovy

Preferred experience administrating

Netsuite, Salesforce, Hadoop, Relational and NoSQL Databases

Preferred experience with Orchestration and Containerization

Kubernetes, Docker

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate