Senior Software Engineer

Location Name: Pune Corporate Office - Mantri

Job Purpose

•  As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
•  Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations
  
  

Duties And Responsibilities

•  As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
•  Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations
•  User story solutioning, pipeline management and ensuring timely & quality deliveries by partner and internal teams, cross team coordination for dependent solution / requirement development and its health.
•  Developing an integrated solution across all channels and touch points. Championing seamless program integration that creates a consistent experience regardless of how the customer engages with the brand.
•  Configuration and A/B Testing of programs and campaigns in the platform as per business requirements
•  Drive innovation with new technologies & out of the box ideas to drive engagement in key user segments
•  Manage customer rewards and loyalty program campaigns and reporting
•  Vouchers and offer management in the system
•  Integration of platform with all digital assets for earn and burn
•  Monitoring health and uptime of system, manage scaleup and down as per requirement, constantly monitoring ongoing campaigns from system, system Apis and infrastructure
•  Coordinating for data infrastructure, MIS, Analytics and KPI Reporting needs
•  Maintenance of the overall platform on an ongoing basis
•  Provide expedient issue resolution for users and program and identify areas for program efficiencies
•  Project management and tracking in Azure Board
•  Presenting KPI and status to cross-functional partners, and to leadership
•  Serves as Subject Matter Expert (both internal and external) for all aspects of platform and solutioning
•  Managing user stories on Azure Board
•  Proper documentation of all solution & deliverables
•  Adhering to all BFL compliance requirements
  
  

Key Decisions / Dimensions

•  Approach for interfaces to send / receive data between multiple DBs / Applications
•  Preparing data structure
•  Creation of implementation plan and planning deployment
•  Development Planning and resource planning
  
  

Major Challenges

•  Keeping up to date with the latest technology
•  High volume transaction management and application support
•  Handling Production issues and responsible to communicate to business teams
•  Maintaining the system uptime to 100%
  
  

Required Qualifications And Experience

•  Qualifications
  
  

BE / B.Tech / M.Tech / PG in technology from a reputed institute with min. 6 years of experience

in tech solutions design development, implementation, Delivery management, TechOps and support

management

•  Work Experience
  
  

Experience of 6-10 years (E5B)

•  Mandatory Skills (tasks may differ basis the below mentioned skill sets)
  
  

Must Have


Experience and Essential Expertise:

•  Very strong hands-on technical skills around full stack tech, architecture, middleware and hosting
•  Infrastructure
•  Deep conceptual as well as hands-on understanding of Microservices, ELK, Kubernetes,
•  Dockerization, Mobile app and portal tech solution design, MEAN stack, React / React native, JSON / Rest APIs, Mysql DB, mongo DB cloud infra – AZURE.
•   Very strong vendor partner management skills
•  Strong project management and team management skills
•  Possess excellent communication skills and effectively interacts at all levels
•  Strong bias for action & driving results in a high-speed, high-performance environment
•  Ability to work on projects with rapidly-evolving dynamics, and flexibility to readily adapt to
•  changing business needs with a focus on generating results