Location Name: Pune Corporate Office - Mantri
Job Purpose
- As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
- Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations
Duties And Responsibilities
- As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
- Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations
- User story solutioning, pipeline management and ensuring timely & quality deliveries by partner and internal teams, cross team coordination for dependent solution / requirement development and its health.
- Developing an integrated solution across all channels and touch points. Championing seamless program integration that creates a consistent experience regardless of how the customer engages with the brand.
- Configuration and A/B Testing of programs and campaigns in the platform as per business requirements
- Drive innovation with new technologies & out of the box ideas to drive engagement in key user segments
- Manage customer rewards and loyalty program campaigns and reporting
- Vouchers and offer management in the system
- Integration of platform with all digital assets for earn and burn
- Monitoring health and uptime of system, manage scaleup and down as per requirement, constantly monitoring ongoing campaigns from system, system Apis and infrastructure
- Coordinating for data infrastructure, MIS, Analytics and KPI Reporting needs
- Maintenance of the overall platform on an ongoing basis
- Provide expedient issue resolution for users and program and identify areas for program efficiencies
- Project management and tracking in Azure Board
- Presenting KPI and status to cross-functional partners, and to leadership
- Serves as Subject Matter Expert (both internal and external) for all aspects of platform and solutioning
- Managing user stories on Azure Board
- Proper documentation of all solution & deliverables
- Adhering to all BFL compliance requirements
Key Decisions / Dimensions
- Approach for interfaces to send / receive data between multiple DBs / Applications
- Preparing data structure
- Creation of implementation plan and planning deployment
- Development Planning and resource planning
Major Challenges
- Keeping up to date with the latest technology
- High volume transaction management and application support
- Handling Production issues and responsible to communicate to business teams
- Maintaining the system uptime to 100%
Required Qualifications And Experience
BE / B.Tech / M.Tech / PG in technology from a reputed institute with min. 6 years of experience
in tech solutions design development, implementation, Delivery management, TechOps and support
management
Experience of 6-10 years (E5B)
- Mandatory Skills (tasks may differ basis the below mentioned skill sets)
Must Have
Experience and Essential Expertise:
- Very strong hands-on technical skills around full stack tech, architecture, middleware and hosting
- Infrastructure
- Deep conceptual as well as hands-on understanding of Microservices, ELK, Kubernetes,
- Dockerization, Mobile app and portal tech solution design, MEAN stack, React / React native, JSON / Rest APIs, Mysql DB, mongo DB cloud infra – AZURE.
- Very strong vendor partner management skills
- Strong project management and team management skills
- Possess excellent communication skills and effectively interacts at all levels
- Strong bias for action & driving results in a high-speed, high-performance environment
- Ability to work on projects with rapidly-evolving dynamics, and flexibility to readily adapt to
- changing business needs with a focus on generating results
