Design and build a persistent, threaded, in-app conversational interface enabling ongoing one-to-one dialogue between client relationship managers and high-net-worth clients
Architect real-time messaging infrastructure (delivery, read receipts, presence, attachments, notifications) with reliability and low-latency as first-class requirements
Integrate with client's existing contact center and case backbone (Amazon Connect) and the central CX knowledge repository so agent-facing context is unified with self-service surfaces
Work closely with the Concierge product and design team to translate a high-touch, concierge-style service model into a scalable engineering system
Apply resilience patterns already proven elsewhere in CEE (failover, caching/snapshotting, circuit breakers) to a system handling sensitive financial communications
Collaborate with security/compliance stakeholders given the sensitivity of high-net-worth client data and financial communications
Contribute to build-vs-buy decisions as the team migrates off legacy third-party vendors toward more owned infrastructure
What We're Looking For
5+ years building production backend and/or full-stack systems, ideally including real-time messaging, chat, or notification infrastructure
Experience with event-driven architectures, WebSockets or similar real-time transport, and message durability/delivery guarantees
Comfort operating in a regulated, security-conscious environment (fintech, banking, or similar preferred)
Track record shipping 0-to-1 features independently, with strong ownership and minimal hand-holding
Experience with cloud infrastructure (AWS preferred) and contact-center or CRM-adjacent systems (e.g., Amazon Connect, Salesforce) is a plus
Strong communication skills — this role works directly with engineering leadership day to day
Nice to Have
Prior experience building consumer messaging products (chat apps, WhatsApp Business API integrations, or similar)
Exposure to wealth management, private banking, or high-touch client service products
