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Senior SOC Analyst (L2 & L3)
- Bengaluru, India
- 10+ Years
- Full-Time
Position: Senior SOC Analyst (L2 & L3)
Experience: 10+ Years
Location: Bengaluru
Employment type: Full time with Fiori Technology Solutions
The SOC center is a 24x7 365 operation and the selected Security Analyst is expected to work in a 5-3/5-4/5-3 rotating schedule that involves all shifts in 10-hour swings. The shifts are also scheduled for some Holidays
Daily Responsibilities
- Executing Monitoring responsibilities including:
- Monitoring alerts in various tools (add tools)
- Performing initial triage analysis
- Incident creation
- Work the alerts to resolution or escalation
- Simple issue resolution based on documentation or guidance from Team Leader
- Receiving and documenting incident and service requests via web tickets or phone calls or emails and convert them to tickets
- Following operational processes
- Deliver shift turn over reports
- Incident management with a focus on risk
- Escalations
- Process documentation
- Participate in continuous improvement initiatives.
- Performing all functions from designated our end client facility in Bangalore
- Collaborating with worldwide customers and engage with global IT teams
What is required to be successful in this opportunity
- Large-scale heterogeneous corporate environment experience.
- Preferred experience: 5 10 years Network Security Monitoring, Splunk Enterprise Tools, Phantom, Carbon Black
- Malware Analysis, Phishing, Incident response, Endpoint protection, using SIEM Tools.
- Candidate should have a strong desire to provide world-class support and be highly skilled in communicating with the end user community and team mates.
- Excellent email communication skills
- Candidate should demonstrate strong customer service, verbal, documentation and listening skills.
- Candidate should demonstrate the ability to access, triage, and determine criticality of issues or incidents.
- Must have experience handling risk tickets
Kindly send your resume to
[Confidential Information].
